Cooper Family Medical

My wife is a current patient. Website says they're currently accepting new patients so we called to set our young adult daughter, 20 year old, up as a patient for an annual physical at their office. The receptionist responded that they are not accepting new patients. It was pointed out that their website specifically states that they are accepting new patients. When suggesting that they should update their website to NOT state "Accepting New Patients", the receptionist was very dismissive, bordering on rude, in her reply tone, stating they would NOT be changing the website because they may accept new patients in the future. Meanwhile they are wasting their time as well as the time of any new patient prospect who calls. Save yourself some time and go to a practice with better staff that value new patients.
Mar 25th, 2024

I received a voice mail on my phone from Cooper Family Medical saying that the doctor cancelled my wife and my appointment. My wife and I called the office to ask what happened and if I can reschedule in that week. The receptionist lady who picked up said they do not know the reason why our appointments were cancelled and she can reschedule, but that the week we are available was booked full, so we cancelled our appointment so we can reschedule in the future when were less busy. The lady then asked my wife her date of birth, and as my wife was saying 6, the lady said that she did not understand. My wife repeated her date of birth multiple times, but each time, the lady said she did not understand and got more and more aggressive and loud. My wife tried to count to see if she would understand but then the receptionist lady hung up on us. We called the office again, and got a different receptionist lady, but when we asked for her name, she refused to say. My wife tried to explain what had happened and asked for the previous receptionists name, but the lady kept interrupting asking what was the point of the call and never said any names. My wife gave me the phone and I tried to explain, but she refused to do anything other than asking for what we are calling about, so we told them that we are cancelling our appointment so we can find a better time to reschedule. The receptionist lady said that she saw that we called earlier about that and that she can cancel the appointment immediately. When we ask her why she was ignoring our complaint and why she wont tell us her name, she ignored us. She just says that she cancelled our appointments and then hung up on us. This is not the 1st time where the office reception was rude when cancelling appointments, but it is by far the worst experience out of all of them. It seems like they only want to make new appointments and dont like to cancel any appointments, even when the cause are their doctors cancelling them. This experience is very disappointing; we have gone to Cooper Family Medical for many years.
Mar 12th, 2024

Called to schedule appointment, they told me they needed to verify some information & they would call me back. received a call back the next day more than 24 hours later. Called a different Dr office this morning & had an apt scheduled in 2 min.
Feb 8th, 2024

I've been going to this practice since 2018 and have received incredibly good service from the support staff to MD/DO/ARNP. I highly recommend this practice, they go above and beyond to treat you well and not like a number like other medical group franchises.
Jan 18th, 2024

Very kind, efficient and welcoming staff on my first visit. Dr. Pineo is easy to talk to, open to my views of caring for my health since I am very healthy and prefer not to use drugs. I was given the website patient portal to log into and found my visit posted completely and promptly. I'm so happy I made the jump from the last Dr. I feel if I need a question answered, someone will always be available to phone chat. The entire visit took just 1 hour which I thought was good, given my first visit with all the paperwork, etc. You may have to wait several months for your first appt. After that, you can get in same day for emergency if needed. I feel relieved that if I ever get ill, I now have a great team to rely on! If I could afford it though, I would see a funcional/homeopathic Dr.
Jan 7th, 2024