Georgetown Nanny Inc

Jennifer Simpson _{on Google}

Mar 16th, 2017

After a week and a half of waiting and on the day we were to meet our new nanny, I emailed and called our coordinator, Melissa, multiple times for information. Each email reply stated she'd call at a certain time, but never did. The day we were supposed to meet our nanny and get to know her and take her to lunch was the day Melissa finally called back (an hour and 15 mins after the time she stated she would) saying she had a family emergency. I told her we weren't happy with the service and would like a supervisor to contact us. Melissa didn't even try to resolve the issue, nor did she mention if she had a nanny ready for us. When Elise (or Alise, I'm not sure on spelling) called, she apologized and I told her that after a week and a half of waiting, we were disappointed and done and to refund our money for failing to provide services. She commented that she'd request the refund from the Board and mentioned that if she did that then I wouldn't give a negative review because they didn't have any and that she'd notify the board of my intent to write a negative review. No Elise, you don't threaten to keep money in lieu of a review. Shame. Now my refund request is "under review". If I get my refund, maybe I'll give this another star. We didn't have a good experience and we recommend that people look elsewhere for childcare.