Human Touch Home Health Care Agency

Unresponsive, irresponsible.
Feb 19th, 2024

I would not suggest this company to be of service to anyone!!! The inconsistencies and miscommunication that is always presented are far beyond me at this point. I can no longer deal with how they service my family. Making excuses for their own mess up is completely unacceptable. Somebody needs to be held accountable. I figure that if I rate and give an out loud review that you all would take it serious. I just hate that it had to come to this. I hope you all figure out sooner than later how to appreciate YOUR EMPLOYEES AND CLIENTS.
Jan 17th, 2024

Jun 26th, 2023

May 26th, 2023

I'm totally DISGUSTED with this company!!! My Mom's 93 years old, she fell and fractured her hip. She was released from the hospital a week and a half ago and was assigned to this company for PT. They were supposed to come that Thursday but did not show up or call to say they weren't coming. We called on Friday and were told by Hamada that he would be here on Tuesday. My brother called him on Tuesday to confirm that he was coming between 2pm and 4pm. Mr. Hamada did not come or call to say he wasn't going to come. I called on Wednesday 10/11/23 to see when he was coming, he told me he would be here tomorrow between 11am and 1pm (10/12/23). I called him today to confirm and he said he would be here tomorrow. I told him that he told me yesterday he would be here today. I explained that my Mom's 93 and was released from the hospital over a week ago and he told me that he's aware of the situation and that's not his problem. My brother was here with me on the call and told him since it's not his problem don't come. We tallked with Ashley and she asked if we wanted to talk with his manager and we said yes, she transfered us to his Manager and no one answered and there was no voicemail period to leave a message. I wish I could give, Human Touch Home Health Care, A BIG FAT ZERO, or even a NEGATIVE Star because this is ridiculous and negligent! They need to be held accountable for treating people like this. They need to be out out of business!!!
Oct 16th, 2023