Saks OFF 5TH

Corey Gonzales _{on Google}

Apr 6th, 2024

Overall had a good experience. Bought a new suit, with a few dress shirts. I am looking forward to wearing my purchases!
I also expected to buy a pair of shoes, one of the shoes was missing. I didnt think anything of it because most of the shoes had only one of them available. I went to the register after I couldnt find a sales associate. After asking the cashier if I could get assistance and handing her the shoe, she took the shoe and put it on the counter behind her and said, they would not help. I questioned why, and she appeared irritated, and informed me they did not have enough staff on to assist me and if I insisted on buying the shoes I selected she could take down my information and if they found it on a different day they would call my phone. I understand working understaffed can be difficult and stressful, but its not an excuse to treat guests poorly. Had she approached it originally, I am sorry we are understaffed today and cannot locate it now, but let me set the show aside with your phone number and we will call you when we find it, the review would have been 5 stars.

David 398 _{on Google}

Apr 1st, 2024

Worst customer service ever. I bought a bag from them. They chose to ship my bag with veho delivery a company that is known for stealing customer items. Veho claims to have delivered my item in front of my apartment building and the item wasnt there as they claim. I filed a claim with Saks and they declined me insisting that the item was delivered to the front of my apartment building so they will not refund me my money. Very disappointed with Saks.

Roberta Serednicki _{on Google}

Mar 17th, 2024

Here we have a good prices and excellent service