SERVPRO of Bear/New Castle

great service and friendly staff. Job well done!! thank you.
Apr 7th, 2024

Great bunch of technicians. Helped me with the water loss I experienced and worked from beginning to end with my insurance company... other than my deductible, no money came out of my pocket. The team of technicians were kind, courteous and professional. Answered all my questions and didnt make me feel stupid for asking such "novice" questions... Thank you Servproof Bear/New Castle
Mar 7th, 2024

Had a wonderful experience with Servpro. The crews were helpful and knowledgeable when they came to my home. The office staff were always kind and compassionate and able to answer any questions I had throughout the process. Would definitely recommend Servpro.
Feb 22nd, 2024

Jan 9th, 2024

My experience with Servpro has been terrible. I am a fire survivor and my house burned down about 8months ago. I was recently contacted by Servpro and I dealt with a lady named Carol. Who was rather nasty and threatening towards me. She was threatening me with collections, but this is the first time they reached out to me in 8months!!! Why do I have to give them the money immediately when this is the first time contacting me in 8months. And threatening to hurt my credit score for no reason, but just so they can. I even asked them earlier in the process for the invoice so I can have it for my records, but they never gave me one until today, so how am I supposed to even pay something I dont even have an invoice for. I am very distraught and cant believe the threats I received from Carol towards a fire survivor. I think Carol needs a lesson in empathy and customer service. I dont think that is how business works where a business demands money without even an invoice. I am just so upset I had to call my therapist to deal with my emotional state because being in a house fire causes many traumas and PTSD. I thought I was past this, but then Carol calls and I try to work with her, but she doesnt care. She reached out to my insurance company and left a message for them, not me. I was even so nice to try and give her another contact for the insurance company, but she didnt want that, even though they are the ones to pay Servpro not me. Please Servpro if you can train your people to be a little more empathetic in all of this I am a very workable guy and will work with any situation but if somebody is being rude and obnoxious then its just not going to flow good for both parties. This is a large amount of money as well and I am not a rich person by any means, so if you only contact somebody once without an invoice and no prior calls directly to the person since I am not the owner of the insurance company, then what can I do, I can only look back at the situation that happened 8 months ago, why did you contact me 8 months ago even 7months ago if you really wanted me to pay the invoice, but no instead you just simply left a voicemail to the insurance company, didnt even get into contact with them. And then you threaten the fire victim that lost everything.
Feb 28th, 2024