TD Bank

My recent visit to TD Bank left me utterly disappointed and perplexed. Despite having successfully cashed a check from the same person for a significantly higher amount just a week ago without any issues, I encountered unnecessary obstacles and blatant ignorance regarding basic banking procedures. Upon presenting my identification and the check in question, I was informed by Claudia and her manager that I needed to open an account in order to cash it. This requirement seemed arbitrary and unwarranted, as my previous experience at the same bank had clearly demonstrated otherwise. Adding to the perplexity, I was incredulously met with skepticism regarding my occupational status. Claudia and her manager seemed unable to fathom that a hardworking, young woman, who happened to be wearing worker boots, could be associated with a well-to-do political family. Such presumptuousness and stereotyping were deeply disheartening. Furthermore, Claudia and her manager claimed that they had attempted to verify the authenticity of the check by reaching out to the bank account holder. While I appreciate the importance of security measures, their insistence on investigating the check despite providing them with all the required identification felt like an unnecessary invasion of privacy. This unwarranted suspicion only added to my overall insult. In my vast experience with various banks, never before have I felt so disrespected and belittled. TD Bank's lack of comprehension on how to effectively run a bank, coupled with their insensitivity and misguided assumptions, has left me with a sour impression. As a customer seeking nothing more than to efficiently cash a check, the treatment I received was completely unwarranted. I implore TD Bank to take immediate steps to rectify this situation and ensure that their staff receives proper training on banking protocols, customer service, and most importantly, sensitivity towards their patrons. Until these improvements are made, I deeply regret to say that I will be seeking financial services elsewhere.
Jan 16th, 2024

Imran was an amazing customer service person! He went above and beyond to help me out. His approach was spot on, and his service was absolutely perfect. Imran really made a difference in my experience, and I can't thank him enough for all the assistance he provided. He's definitely someone you can rely on when it comes to customer service. Big shoutout to Imran for being so awesome!
Nov 21st, 2023

The manager Zade Nallbani and her team do an amazing professional job at this Bank. I would highly recommend going to this branch.
Oct 24th, 2023

I have the best experience at this branch experience with zade is always wonderful they do there best to please everyone even the rude disruptive customers as well , I give the bank manager ZADE 100stars the things I witness as a customer seeing what non customers and customers put her through my oh my goodness, she is such a pleasant person and have wonderful personality and business professional
Oct 20th, 2023

This staff is a joke. I brought in a TD bank check and they refused to cash it since I didnt have TD bank. Zade the manager and rashedul both management team refused to serve me and give me the money I deserved because I wouldnt open an account with them. Do not go here. They arent here to help you.
Aug 24th, 2023