Newtown Florist

Outstanding people still talk about the golf club floral standing arrangement that I envisioned and they brought to life to honor my father who has been gone since 2017 and people still say how beautiful it was💐🌿⛳️🏌️
Dec 24th, 2021

Judy ( owner of Newtown Florist) from day one was a pleasure to work with. She and her team brought my vision to life and made it sparkle. I trusted her to do her job but they went above and beyond my expectations. When I walked down the aisle I was blown away. I instantly wanted to cry. We had so many things and people fall through for us but never Judy. She communicated with me throughout the whole process. Responded to my emails quickly putting my concerns to rest. Judy I am proud to write you this raving review for Newtown Florist. You've got life time customers with the Fruits. Thank you for coming through for us. It was a pleasure . Kay-Ann & James Fruit
Nov 7th, 2021

What a nightmare! My boyfriend sent me something from Newtown Florist for Mother's Day. It was not able to be delivered on Mother's Day which was fine but it was promised to be delivered the next day, Monday. On Monday my boyfriend let me know that I'd be receiving something from the florist and that I might want to call to see when they would be delivering to make sure I'd be home. When I called, I provided all necessary information, including the order number, and a woman assured me that the order was out for delivery and would be at my house before 4:00 pm. I waited all day and never received anything. After getting my children off the bus at 4:00 I decided to drive down to Newtown Florist since they were no longer answering the phone at that point. When I got there, I told the woman I had talked to on the phone, as well as a man (the arrangement designer) that I has spoken with them earlier and the order was not received. At first the man argued with me and said that if there was an order placed, he would have it, and he did not. I told him that I had talked to the woman earlier and she told me that she found the order in their system and it was supposed to have been delivered. After going back and forth for some time, the woman determined that the order had not been printed out, and therefor was never actually out for delivery. That was the first problem. I thought it was solved when the man realized it was their fault that the order was never received. He saw on the order form that it was a live orchid that was supposed to be delivered, and he let me pick out a more expensive one to make up for the mix up. The orchid was beautiful and I left happy! I called my boyfriend to let him know that everything was straightened out and thank him for the beautiful gift. He then asked me if I had also been given the hand soap he ordered, but I had not! The next day I went back and the woman and a new man were behind the counter. I explained the hand soap situation and they gave it to me. I then mentioned that my boyfriend should really be refunded the delivery fee, since the order was never delivered, and I instead had to drive there twice, and they both argued with me, saying that they would have to ask the owner about that when she got back from Colorado in three weeks. To make matters even worse, my boyfriend also discovered that not only had he not been refunded the delivery fee a week after the incident, but that he had been charged twice for the order!! I can not begin to explain what a headache this was. When you order a gift from a business and expect it to be delivered to a loved one, you should be able to trust that will happen, especially when paying a premium fee. I will never give Newtown Florist my business, and I would never recommend them to anyone!
Jun 13th, 2021

Ordered a birthday arrangement yesterday and it was received today, so beautiful! The recipient was so surprised and appreciative. She sent us all a picture - thank you Newtown Florist. You are the very best!
May 25th, 2021

Incompetence is an understatement, and the woman operating behind the desk is seemingly clueless? First, they advertised on their website next day delivery which never occurred. So upon realization by mid-day the order had not been delivered yet, the recipient called, (after pressing them to look it up in their "system"), she was assured the order would arrive that same day. By the end of that same day - after 4 pm, May 10th, the order did not arrive. So the recipient living locally drove down inquiring about delivery. They argued w/ her for awhile until they found the order slip which had somehow become lost or jammed in their printer.. ? (Nice system). So they attempted to correct the mistake by handing her a double orchid instead of the already expensive single orchid, to rectify the situation (a $20 difference). Great. But here's where it went more south, they failed to complete the CORRECT ORDER (which was clearly written on the order form that we both can see, minus the recipient who's the giftee and has no idea what the correct order was). Incompetence. So not only did they fail to complete our Order, but they charged me for a DELIVERY FEE that NEVER occurred.. NOT ONCE, but TWICE, totaling just under $200, for an orchid, and an 8 ounce thing of hand soap, to be delivered AFTER Mother's Day, as advertised; failed. Incompetence. The next day upon realizing they still charged for a nonexistent delivery, she went back there to grab the hand soap and request the money back, just to have them argue again, countering that they upgraded her orchid from a single to a double and that that should have resolved the problem. Really? So we're not going to pretend she just drove down to your shop twice based on incompetence? Can I just get some simple understanding, competence, and customer service skills without all the issues, arguing, phone calls; or is that just too much to ask for? We got them to agree to refund me the delivery fee money but have yet to see it refunded to my account a week later. My bank is taking care of the double charge. Also the owner was unavailable? So my question remains... What type of floral owner goes away on one of the busiest days in the year for their business? That being Mother's Day, Riight. I would go elsewhere to buy your flower orders or the recipient might have to go down there themselves to pick it up..Yikes.
Jun 4th, 2021