Higganum Family Medical Group

Efficient scheduling (online or by phone), quick response from the office staff to technical questions, efficient check in. Visit with the doctor was thorough and bedside manner was as needed. My only suggestion is to figure out how to preserve confidentiality between front desk and waiting room. Maybe some music or a white noise machine in the background would help?
May 24th, 2023

Dr. Buckley always spends very good quality time listening to me and I never feel rushed. I have never had any billing issues with this practice over the 45 years I have been going there. I have seen the other providers there including Dr. Amleto and the APRN's without problems at all. They are all very kind and listen well.
Jan 2nd, 2023

This is by far the best ProHealth office I've ever been to. Everyone there was happy and super interested in me as a patient and I have to say that I have never experienced such a pleasant doctor appointment as I have at this office. The office staff were terrific, the office was super clean and absolutely the nicest I have ever seen, and well appointed. I felt like a patient who was very well respected and ready to be heard versus just a number as I have experienced in other offices, such as Glastonbury.
Oct 15th, 2022

Can never get any appointments with my doctor or any others in the practice. Always told my only options are Glastonbury or Farmington Express care. Both are 30-40 min drives for me. This has happened three consecutive times over the last year. Once I can find another doctor outside of pro health. Ill be doing that.
May 25th, 2022

Absolutely appalling. This location was where I visited my general care physician. She was great. However, I went in for blood work today and upon checking in I was blind sided by one of the receptionists when she announced to the entire room that I had an overdue balance. There were 5 or 6 employees behind the counter and a patient in the waiting room. I did not know I had a balance and when I questioned why I had come in the last three times and nobody had mentioned it to me, she stated that they now inform everyone of any balances they have on file. I asked her why she would be announcing my personal information and embarrassing me to everyone in the room and she said it was their new procedure. I will be filing a complaint with the State Department of Health and the Attorney General's office for a potential violation of the HIPPA Act and breach of my personal privacy and protected information. I advise you to find another place to get care. This was absolutely despicable and they should change their new practice and procedure. If they don't, maybe my filing and complaint with the State of CT will.
May 25th, 2022