Dental Smiles of Hartford

Had an appointment with the orthodontist to replace my permanent retainer which had recently fallen off after 15 years on my teeth with no issue. Replaced retainer fell out after 5 days. Called to ask for a refund, they said they would not give me a refund but would replace it again for free. Not going to waste my time with that when it was clearly done incorrectly the first time. Do not recommend for orthodontics. Had an appointment with the orthodontist to replace my permanent retainer which had recently fallen off after 15 years on my teeth with no issue. Replaced retainer fell out after 5 days. Called to ask for a refund, they said they would not More
Dec 8th, 2021

Ive been a customer here for years. LINDSAY on the front desk was there during my appointment. She told me I need to wait 30 to 45 min. I asked if I can step out and if she call me I can be there in 1 min. She refused to call me and say if im not there my appointment is lost by this time I've been waiting to be seen. (Does it really take that much? To call?) As I wait the 30 minutes she tells me my appointment is canceled. I waited a month already for this appointment and she told me I need to wait another month. So unconsidered and rude to blame it on me for not confirming my appointment. BAD CUSTOMER SERVICE AND THEY DO NOT PUT YOUR TIME IN CONSIDERATION. Ive been a customer here for years. LINDSAY on the front desk was there during my appointment. She told me I need to wait 30 to 45 min. I asked if I can step out and if she call me I can be there in 1 min. She refused to call me and say if More
Jan 24th, 2022

I was looking up the phone number for Dental Smiles when I ran into an employee outside on their lunch break. She approached me and asked me what I needed and I told her about my horrible tooth pain etc. She was so kind and told me to call back in an hour because she had an appointment for me in TWO DAYS! That's unheard of these days. I was so grateful because my last dentist unfortunately stopped taking my insurance. My appointment was great and each staff member and doctor were so nice. Now I have an appointment for an extraction in in 3 days!..Again, unheard of. I'm confident it will go smoothly and will return for further appointments. Thank you all SO much!! I was looking up the phone number for Dental Smiles when I ran into an employee outside on their lunch break. She approached me and asked me what I needed and I told her about my horrible tooth pain etc. She was so kind and told me to call More
Dec 11th, 2021

Update 8/31/21 Ive realized the company name has change, but still using the previous company reviews.. I would like to get an appointment with Dr.K, where could I locate him? Is he still there? I just did a surgical procedure on my right bottom wisdom tooth which was impacted badly... I kid you not I'm feeling perfect... Dr. K you are the boss I love you!!! Update 8/31/21 Ive realized the company name has change, but still using the previous company reviews.. I would like to get an appointment with Dr.K, where could I locate More
Aug 13th, 2021

Great practice with very nice people who are always willing to help you. Highly recommend.
Jun 28th, 2021