Glass America-East Hartford, CT

I made an appointment during the winter later in the week it was actually on a Saturday. I had called earlier and week, like a Tuesday to say Im concerned about snow on Saturday and getting up my driveway because it is steep at the beginning and they said, dont worry about it and just keep your appointment, so I did. Saturday came and there was light snow as predicted, with clearing in the afternoon. That morning a technician sent me a text early in the morning saying that I needed to provide him a full use of a two bay garage as well as having my 650 foot driveway fully rock salted and cleared before he would come. I was amazed and surprised of this request, I was never told I needed to provide this prior to making an appointment. Even as I expressed concern for snow. On top of this it would also would cost me probably a $100 in rock salt to cover my driveway. I will NEVER call this people again.
Mar 1st, 2024

I had my 2019 Forester's windshield replaced recently. Glass America in East Hartford did a great job in just a couple of hours including the EyeSight calibration. The interior dashboard area and trim was very clean. They also made the whole process easy and accommodating including working directly with my insurance company.
Jan 18th, 2024

Carla took great care of me. Appreciate the customer service!
Jan 16th, 2024

They are irresponsible, not reliable, they gave me an appointment to change the windshield of my car and to confirm I called a day before, they told me that everything was fine that they already have the windshield the same day they gave me the appointment, the next day a few Minutes before arriving at the place they called me saying that the windshield has not arrived and that they can give me another appointment.
Dec 30th, 2023

11-9-23 they broke into my car and broke my window and I being having a lot of personal problems and Jessica and Mark was very helpful with me I wish I can give them more then 5 starts for what they done to me God bless you guys and bless yall company thank you Service: Auto side window replacement
Oct 22nd, 2023