Advance Auto Parts
-
49 Pershing Dr
Derby, Connecticut 06418 - (203) 736-8440
- Website
Hours
Chamber Rating
-
Brett Kirby
Jan 30th, 2024 -
PAUL GALY
Jan 27th, 2024 -
Dan Manstan
Sean was very helpful with an issue with a part. Thank you so much Sean
Nov 26th, 2023 -
Richard Coutinho
On September 3, 2023 I ordered part, Brake Caliper 19-B3196 After replacing the old one with the new one. I took the car for a test drive and the left front tire seized and started to smoke and smell real bad. I bought a new brake line, thinking the line got damaged when I changed the caliper. Once again took it for a test drive and the same tire seized. Car towed on Wednesday September 6, 2023 to mechanic. I received a call from the mechanic and he said After hours of trying to figure out the issue he took apart the right side to compare parts. The problem was the new rebuild caliber had the wrong sliding pins, they are a 1/4 inch to big and that caused the issue. I then called (on 9/9/2023 at 12:55) Advance Auto customer service, to talk about the caliber I brought from them having the wrong sliding pins in them and it costing me an extra $300 not including the new brake line for $35 and tow of twenty miles. The first person I talked to said she can offer me a 20 dollar gift card, I told her that was unacceptable and asked to speak to her supervisor. When the supervisor got on the line I explained what my issue was. He asked me what would I like to do about the problem I asked him to refund me the money for the caliber since their mistake (selling me a caliber with the wrong sliding pins) cost me over $300, he chuckled and said that is not happening. He said I was offered $20 or I can take the calibers back off the car, after my mechanic replaced the right sliding pins and they can either exchange it or refund me the money. I told him that is unacceptable he said to leave the caliber on and he will give me $40. I then said no and their company now should pay the mechanic fee, he declined. I asked him for his name and only told me his name is Joshua. I asked for his last name and he refused to tell me. I said I need it so I can write it in my complain he once again said its Joshua and that's all I need.
Aug 20th, 2023 -
Noel Murphy
Jul 6th, 2023
About
Advance Auto Parts
Your local Advance Auto Parts at 49 Pershing Dr in Derby offers automotive aftermarket products, free store services and same day options at most locations.Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!
Products
- Car Batteries
- Motor Oil
- Brakes and Rotors
- Windshield Wipers
- Air Filters
- Spark Plugs
- Alternators
- A/C Recharge Kits
Services
- Battery Recycling
- Battery Installation
- Charging & Starting System Testing
- Loaner Tools
- Engine (OBD-II) Code Scanning
- Wiper Blade Installation
Brands
- DieHard
- FRAM
- Carquest
- Trico
- Valvoline
- Bosch
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Advance Auto Parts?
A The phone number for Advance Auto Parts is: (203) 736-8440.
Q Where is Advance Auto Parts located?
A Advance Auto Parts is located at 49 Pershing Dr, Derby, Connecticut 06418
Q What is the internet address for Advance Auto Parts?
A The website (URL) for Advance Auto Parts is: https://stores.advanceautoparts.com/ct/derby/49-pershing-dr?utm_medium=local&utm_source=yext&utm_content=listing-2016-12-29&utm_campaign=aap
Q How big is Advance Auto Parts?
A Advance Auto Parts employs approximately 20+ people.
Q What days are Advance Auto Parts open?
A Advance Auto Parts is open:
Monday: 7:30 AM - 9:00 PM
Tuesday: 7:30 AM - 9:00 PM
Wednesday: 7:30 AM - 9:00 PM
Thursday: 7:30 AM - 9:00 PM
Friday: 7:30 AM - 9:00 PM
Saturday: 7:30 AM - 9:00 PM
Sunday: 9:00 AM - 8:00 PM
Q How is Advance Auto Parts rated?
A Advance Auto Parts has a 4.4 Star Rating from 167 reviewers.
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Ratings and Reviews
Advance Auto Parts
Overall Rating
Overall Rating
( 167 Reviews )Brett Kirby on Google
PAUL GALY on Google
Dan Manstan on Google
Sean was very helpful with an issue with a part. Thank you so much Sean
Richard Coutinho on Google
On September 3, 2023 I ordered part, Brake Caliper 19-B3196 After replacing the old one with the new one. I took
the car for a test drive and the left front tire seized and
started to smoke and smell real bad. I bought a new brake
line, thinking the line got damaged when I changed the
caliper. Once again took it for a test drive and the same tire
seized. Car towed on Wednesday September 6, 2023 to mechanic. I received a call from the mechanic and he said After hours of trying to figure out the issue he took apart the right side to compare parts. The problem was the new rebuild caliber had the wrong sliding pins, they are a 1/4 inch to big and that caused the issue. I then called (on 9/9/2023 at 12:55) Advance Auto customer service, to talk about the caliber I brought from them having the wrong sliding pins in them and it costing me an extra $300 not including the new brake line for $35 and tow of twenty miles. The first person I talked to said she can offer me a 20 dollar gift card, I told her that was unacceptable and asked to speak to her supervisor. When the supervisor got on the line I explained what my issue was. He asked me what would I like to do about the problem I asked him to refund me the money for
the caliber since their mistake (selling me a caliber with the
wrong sliding pins) cost me over $300, he chuckled and
said that is not happening. He said I was offered $20 or I
can take the calibers back off the car, after my mechanic
replaced the right sliding pins and they can either exchange
it or refund me the money. I told him that is unacceptable he
said to leave the caliber on and he will give me $40. I then
said no and their company now should pay the mechanic
fee, he declined. I asked him for his name and only told me
his name is Joshua. I asked for his last name and he refused
to tell me. I said I need it so I can write it in my complain he
once again said its Joshua and that's all I need.
Noel Murphy on Google
Overall Rating
Overall Rating
( 167 Reviews )Write a Review
Auto Parts Store Near Me in Derby, CT
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