Danbury Powersports

I bought a new Honda Rebel from here and worked with Pete super nice guy a pleasure to work with. I had a slight issue of my own fault and brought the bike down there Pete took time out of his day to help me find a solution, business done there the right way will buy all powersports from there going forward!
Apr 8th, 2024

Top notch parts department. Brandon is always helpful with locating oem parts for me over the past 10 years and always receiving them in a timely manner..
Feb 7th, 2024

Jan 5th, 2024

I had purchased 2 quads from this facility and spent 10k. One of them was a Suzuki 50cc for my youngest son, did not start when I came to pick it up. I had to take it because it was a Christmas present for my son so I told them I would bring it back. My son no lie drove it twice, then it just wouldn't start at all. I brought it in for service in which they stated it needed a new carb and battery and was like they are charging me $800.00. When we complained that we had issues since purchase they said they will warranty the battery. We asked for the carb back and supposedly said they couldn't find it at the moment. But nonetheless they gave it back to us with the old battery in it, they never changed it even though on the receipt it showed it was. We got it home it did not start, and now the key would not come out of the ignition. we once again returned and left it. We also once again requested the old carb back, which finally a month later they said they "found" it. Then it turned out to be the starter, so they had to replace the starter. But through this whole process they did not once say there was a warranty on it. We did our own research and found out their was a 1 year warranty, they once again tried to say that it was only 6 month so we had to get Suzuki involved. Insane. I will never deal with this business again. I don't mind spending the money for things I need just don't want to spend money on things that are covered under warranty and subpar service. Also, my fiance had done multiple transactions with this company for 15 years with multiple motorcycle purchases and this is how they handle repeat customers. My suggestion for anyone that cares is to find a different place to make your purchase unless you want someone that will lie and overcharge you. Not a good business practice.
Jan 10th, 2024

They are great when it comes to sales . They say 3's a charm and they are right. Right. #1. when Covid was coming around I went there to see if I could get my husband some accessories for his i bike that he purchased there. There were 2 guys looking at their phones and said they were busy. I waited for 15 minutes then a man and his son walked in and said they were interested in looking at the ATV's , all of a sudden they were no longer busy and went to help him, I said" Hey I was here first." One guy said "you should have spoke up". I shook my head and left. #2 Fast forward - my husband had lost both his keys and we called the manufacturer in California. They told us since we purchased the bike from an authorized dealer the key code should be on their data base .We called and they said they were too busy to look , so my husband went in and they weren't doing anything. He asked if they had the original sales documents, they said yes and asked them to look for the key code and again the guy who was doing nothing said he was busy. He asked if they knew of a motorcycle locksmith, and he said no. But, they would gladly take apart the ignition, gas tank and seat to put in new locks. The ignition lock work alone would be about $260. #3Well we found a locksmith in Paterson, NY. We put the bike in a trailer .He worked on the locks- gave us 3 spare keys, the key code and charged us only $36. and had the bike overnight from 12/22 to 12/23/23. He and his staff were actually very busy but took the time to help us. #3. If you go in planning on spend a lot of money they are so very helpful. Go figure.
Dec 27th, 2023