Bolton Ice Palace Llc

Jon S _{on Google}

Jan 7th, 2022

I really hate to leave a bad review, but this is the 2nd time that this management has completed wasted my time and money.
Long story short, you cannot trust the schedule they post on their website. I have a 40 minute drive to this rink. Twice now, I've checked the website for their schedule right before I leave, only to have them cancel the ice slot 10-20 minutes later. What are we expected to do, constantly check the schedule while we're driving? I've even tried calling ahead of time to confirm, and the poor employees don't know what's going on. Either that or no one has picked up. Today I drove to play open hockey only to be turned away by the great young workers saying "We only heard about this 10 minutes ago too". I don't blame anyone but ownership and the people in charge of publishing the schedule. Once again, this has now happened twice under this management team. You couldn't offer a voucher for the next open slot because of your poor communication? Even a discount? It is not trivial to lose ~3 hours of your time because a rink reneges on their posted availability.
There are not a lot of open hockey/public skating rinks in Connecticut, so I don't want folks to read this and avoid this rink. We should be supporting our local rinks and trying to grow the sport for everyone. Their are enough barriers to entry in hockey.
But I have to be honest with my experience. Just know, you gamble driving here and spending your time and gas based on an unreliable schedule. You can even call ahead to try to confirm the time, but that is not guaranteed.
Furthermore, their google "hours of operation" is in direct conflict with their posted schedule. Google says they're close, their website says they're open. Who are folks expected to believe? I bet they're losing business because people think they're closed based on their google information. As a business owner myself, it's pretty embarrassing that they cannot be bothered to update something as simple as when they're actually open vs when they "say" they're open.
Overall the employees working here were super cool and you could tell they were in the dark on the scheduling mishaps. Ownership/management needs to get their ducks in a row. I have zero expectation from this rink and will now only plan on going here if there's something else I can take care of nearby. I could have been a regular, but I 've completely lost trust in this rink's management.
I hope this review is seen as constructive. I spoke with the friendly employees and asked them to voice my frustrations to management. Here's hoping this post and the kind young workers help promote some change so that Cromwell Ice Rink isn't left with frustrated customers.

Gangus 418 _{on Google}

Jun 20th, 2020

Ice was terrible everytime the pick hit the bottom of the boards the puck would bounce up in the air. The nets don't stay in place and the pipes are broken.