Costco Tire Center

Apr 8th, 2024

Wow, won't come here again. Special ordered tires, no problem, but then they wouldn't install them because of swollen lug nuts or some lame excuse. I had to return the tires and leave on my old tires Went to Mavis discount tire and got the same tires replaced that day
Mar 31st, 2024

Horrible Customer Service! 20 year member who shops at Costco weekly is almost always disappointed when at Brookfield Costco. Called at 4:42 about purchasing new tires, we were told we have them and to stop in. On arrival at 5:15 we dont take walkins after 5. One employee said no, one said we can after the next appointment, then it was after several appointments with no guarantee. The lack of customer service is so disappointing even at the assistant manager position. Check out the photo as the shop is empty - car on the lift is done. The other bays EMPTY. Stick with waterbury costco - never an issue. Very disappointed with the staff at the tireshop and the store manager.
Mar 5th, 2024

worst tire center i have ever encountered. that is saying alot as i have been using town fair tire and they are known for sub par quality. buy tires from costco if you want to make multiple trips waiting mutiple hours only to get turned away because of there inability to remove a lug nut. my first trip they could not find my spline adaptor for my after market rims and lug nuts. it was usually in the glove box this is a common adaptor used on alot of cars you would think they could invest in a set to make customers lives easier. ok fine so i bought one and then made my second trip i waited over an hour just for them to tell me one of my lug nuts was stripped and they were not able to do the job. i took the car home and my 9 year old son and I were able to loosen all the lugs by hand and then tighten them to the proper torque. i then called the service manager to to see what happend and he just gave me the run around about how it was difficult. bottom line is alot of wasted time and a returned set of tires.
Feb 22nd, 2024

Professional and personable. This Brookfield hard-working crew knows tires! Excellent service and exceptional value.
Jan 17th, 2024