Danbury Chimney Cleaning

Excellent customer service from family operation. We look forward to their cleaning every year.
Dec 18th, 2021

I normally don’t like to write bad reviews, but have to warn people. I scheduled an appointment over the phone a month & a half ago, time goes by, they don’t show up, I call. I get a text saying they don’t have my appointment on the books. I’m like okay mistakes happen can we reschedule, & we reschedule over text message. Today was the appointment date & they did not show up & aren’t responding to calls or texts. Very unprofessional. If you want to get your chimney cleaned, don’t go with them cause they just won’t do it. Services: Chimney cleaning, Stove & fireplace cleaning
Dec 13th, 2021

We contacted this company when we bought our home a year ago. They came out to clean our chimney and do some masonry work on the outside. They told us we were "Good to go" and able to start a fire. About a year later we attempted this and our entire house filled with smoke. They never looked in our downstairs chimney which apparently had an open flu. Either way we called them to come out and repair/look at this. They said they would send someone out Sat 12/4 at noon. I was away but sent my father up to let them in. He sat here for 3 hours while they never showed or returned our calls. Several days later they call me back apologizing and said someone would come Sat 12/11. I personally stayed home this time. Got a text at noon saying they would be late and come by 230, no problem. At 2pm I get a text saying we will be there in 7min, yet no one arrived. Finally by 430pm I texted asking them not to come (not that they were coming or responding anyway). One full week later I still have no recieved a call back, hence this review. At this point I will not be using this company ever again. I cannot give my money to a company who shows no respect for my time or schedule. It is disrespectful to not show up and call when you make a commitment to do work. Absolutely disgusted by this. Do yourself a favor and choose someone else. Services: Chimney cleaning, Chimney flue cleaning, Stove & fireplace cleaning, Chimney repair & restoration
Dec 2nd, 2021

Jun 18th, 2021

I contacted Danbury Chimney Cleaning to clean a chimney and a pellet stove insert several months ago. They were supposed to also help with a chimney crown repair but didn't have the necessary ladder. While they initially texted me to schedule the follow up service, they never found a time they could come back since June. They have since stopped returning text messages or calls. Today I noticed that my pellet stove shows an error that is clearly the result of their service. When I started to look into the stove, I found they didn't screw the fire pot tight (I could hand loosen it). I also saw some ash in there despite it not being used since cleaned. I pulled off the back plate and found they didn't even vacuum that. This is something I do regularly during the season, so it's inexcusable that this wouldn't be done as part of an annual service. I will probably need to contact the business that installed the stove to get them to fix the mess that this business left behind. I definitely do not recommend them. Extremely unreliable. Service: Chimney cleaning
Oct 5th, 2021