Vail Health Hospital

If you're going to break your leg skiing, Vail is THE best place to do it. My daughter recently spent 14 days in Vail Health Hospital, had 5 surgeries, and thanks to the world-class surgical skills of Dr. Randy Viola and his team, countless RN's, Care Techs, ER staff on Day 1 to the PT/OT team that got her out the door on Day 14... she will have a full recovery. I personally spent 13 nights sleeping on a lie-flat chair in her hospital room (beyond grateful to have a private room for such a long stay, and seriously, that chair was surprisingly comfortable) and now have a list of people to thank on behalf of our family, and stories to share that are probably far too long and gushing for a Google review (but I will try and summarize anyway). It was truly a team effort -- the level of top-quality medical care combined with genuine personal compassion and care from ALL the staff we interacted with turned a medical crisis into a massive success story. We can never fully express our gratitude. Dr. Viola's team; Matilda, Jenny, Kyle, Julia. Anesthesiologist, Galena Klimeck. Our pre-op angels, Laila and Kevin. Post-op, Stephanie. RNs in the PCU: Kayla (really helped us get things figured out the first days), Jess (A+ blood draws), Maria, Kim, Leslie, Travis, Christie, Allie (awesome pre-op pep talk before surgery #5), Elle, Mike/Jessica/Rory (memorable changing of the IV line!). Erin (a guardian angel throughout... PCU not even her regular area, but there on Day 1 when everything was new/scary. She went out of her way to remember my name and stop me whenever she saw me around the hospital to ask how we were all doing. So kind and encouraging. She also bakes the most amazing banana cake...). Everyone involved with "Operation Sunshine" getting my daughter into a wheelchair to get outside onto the Starbuck's deck for some fresh air between snowstorms (this was a BIG undertaking with her injury)... talk about healing!! Not sure there is a Starbuck's in the country with a better view? Ethan/chaplain. Care techs: Abby, Amy, Ashley, Jo, Graciela, Grant (hilarious 2am story-telling to help distract during a pain crisis), and Christina (!!!) -- Gold Medal Award for helping my daughter wash her hair on Day 6. Epic effort. We will NEVER forget you :) Everyone in room service -- yes, this hospital even has amazing food. Staff who cleaned our room. Front desk/volunteers. Pharmacy. So many names I didn't write down. There is even a puppy/therapy dog program. (dogs are very healing) Oh, and free parking and great wifi. There is a consistent feeling throughout the hospital that is actively demonstrated in EVERY aspect of daily life there... "care + excellence." This wasn't exactly the "two week vacation" I expected to have in Vail, but it certainly is one of the most memorable experiences of my life. My daughter can write her own review as the patient, but from my unique perspective, a stay at Vail Health Hospital, with it's incredible staff and amazing facility, is 5-Star TOP QUALITY A++.
Mar 22nd, 2024

Beware of this hospital and the costs that will be involved - easily 5 times higher than the average fees across the country for better and more comprehensive care. It seems that they take advantage of vacationers who have no other options for immediate care.
Mar 21st, 2024

I am a retired physician who was admitted to this hospital through the ER last week for evaluation of chest pain. I have had an extensive history of experience in hospitals, and I want to say that my experience in this hospital was excellent! The nurses on the floor and in the cardiac cath lab were compassionate, competent, and very professional. The doctors who took care of me (Dr. Brownson was the ER doctor, Dr. Santibanez was the Hospitalist, and Dr. Greenberg was the Cardiologist) were very competent and professional as well. And everyone was so courteous and helpful! And consequently, I had a very positive outcome. I would recommend this hospital facility to anyone! Dr. W. Warkentin
Mar 19th, 2024

So far, so good. It's not easy to navigate Vail. Parking sucks unless you park in the garage, get your ticket validated, or it is spendy. All employees have been super helpful. Will know more after my stay there to comment on the nursing staff, rooms etc.
Mar 11th, 2024

A warning to anyone who comes here for treatment: I received a head injury and was taken to the emergency room at this hospital. The treatment team recommended a CT scan, however, they refused to disclose the cost it would be when I asked prior. Afterwards, I received a bill for almost $7,000 dollars. This amount was for a CT scan, no medication, and a very limited neurologic physical exam performed in 1 minute by a disinterested provider. The hospital was unwilling to negotiate the cost despite the fact I have no income and am a student. This is an exorbitant cost compared to other hospitals in the country, and the treatment I received was mediocre and borderline negligent compared to the current standard of care. If possible, avoid this hospital and seek treatment elsewhere.
Mar 21st, 2024