10th Medical Group - Air Force Academy (Main Campus)

Same as last review, trying to get a referral for CT scan for over a month. Same story cannot find the order. Cant believe we as soldiers get the run around so much.
Feb 10th, 2022

The absolute incompetence of the pharmacy is completely unmatched.
Feb 2nd, 2022

Absolutely traumatizing oral surgery experience. This dentist should be banned from practice.
Dec 26th, 2021

The worst experience in medical care and referrals that I have every experienced in the entire time my husband has been in the military and now retired. I absolutely never ever write or post reviews, but someone has to begin answering for the lack of care and organization that I have received in the last 3 months. Just one example: a very important appt. to me was canceled due to a water main break. I was given a number to call back to reschedule. It is 3 weeks later, and after leaving messages to call me back. No one has called back. I call the appt. line, and the phone line keeps disconnecting after a recording. Just one example...how it takes weeks for someone to call back. There is one PA in Family Medicine that actually follows through and calls back on time, but he is so good and effective that he gets pulled out to different bases. When you do finally get to see someone, they seem like truly caring people. So...where lies the issue? The new online method? The right hand not talking to the left hand? Total disorganization? What in the world is going on?
Oct 17th, 2021

I have been at the Air Force Academy for 2 months now and had to go to the immunizations clinic twice. Once for a COVID shot and got turned away because they said they needed me to be there with at least 6 people. If I could go find 6 people they would help otherwise I either had to make an appointment or go to Walmart. So easier to go to Walmart than this immunizations clinic, how sad. Then a month later (today 13 Sep 21) I was referred by my daughters Pediatrician right after her appointment to go get a shot she needed. I showed up at 1550 and got the meanest look from a so called technician. Then finally after 10 minutes went past another so called technician said can I help you sir. I told her yes my daughter was referred to you all by her Pediatrician to get a shot. They said she didn't need she can wait till she goes to college. I said we'll can she get it early anyway since the doctor told her to. She said well it is after 1600 so for safety concerns they don't do shots after 4pm. I Said well if you would have serviced us when we showed up at 1550 there wouldn't be a "safety concern". Sorry sir thats our policy. Really interested on what the safety concern is. I will be sure to chat with the First Sergeant soon as I get a chance
Sep 13th, 2021