FirstBank

I have been to this branch now three times trying to get someone to help to open a commercial account and a personal account! There are always people at their desk with no one in front of them and tellers with no one to wait on but only one guy that can open accounts and he is either at lunch at 4 pm or busy! I recommend this branch manager review who they hire and train some people Lost my business before you ever got it!
Jan 11th, 2024

Never use this bank they won't help you and in I a wheelchair and they told me to go to hell they whould not help me and they won't wave a bank fee even
Dec 22nd, 2023

Ive been an account holder at First Bank for about 9 years and I think its time to change banks. Yesterday and the day before, I drove to the bank to deposit some cash at the ATM and both times it refused to deposit my cash saying that the transaction had been cancelled. It also said it wouldnt print my receiptnot sketchy at all. Since the ATM wasnt working (apparently it never does), I went inside and made a cash deposit with the teller. Normally, the funds show up immediately but they did not. So I waitednothing. I was keeping tabs on my transactions I made throughout the day and before I went to bed, understood what my available balance was and expected the balance to be increased with the cash deposit I made yesterday. This morning, the balance had not changed and it seems as though I never got my money at all and now it says the deposit was posted even though it is not reflecting in my available balance as it should. I spoke with customer service and the person did the math with me and was trying to explain the activity in my bank account (which I can see in my phone) but didnt even know how long it takes for cash to deposit in the first place. This is not the only problem Ive had with First Bank either. In addition to the malfunctioning ATMs and mystery of missing funds (not the first time that one has happened either), theres also the TERRIBLE security on First Banks part. Last year, somebody skimmed my card information at a gas station and used it to make a large purchase just hours later at a Circle K in Denver. I never recieved an alert regarding that transaction and it took forever for First Bank to recover my money. Most people Ive known whove had their money stolen recieve the money from their banks within 1-7 days and mine took over 2 weeks. All in all, I think their whole system is just messed up. The people at First Bank have been very kind but Im not dismissing numerous errors for kindness anymore.
Dec 20th, 2023

Atm is never working. Worst bank ever. Says you have overdraft protection. Then all of a sudden I'm negative... thought wells Fargo sucked, but firstbank is definitely worse
Sep 18th, 2023

Dont bother calling for information!
Aug 27th, 2023