AutoNation Hyundai 104

Very friendly staff! I would highly recommend them, if you are interested in buying a car!
Apr 4th, 2024

I brought my car in on Wednesday for recall work and an inspection. I was also willing to pay more for any repairs or updates that were needed. I even considered working with the dealer's financing in order to get everything done. But that never happened. I didn't get my car back until the next Wednesday - a full week! As far as I can tell, nothing happened until Wednesday morning, when I called and said that I was coming to get my car no matter what. The service rep asked me to reconsider, and told me he could have the recall operation done by noon, and that he would call me when it was finished. No call then, so I called at 12:30. He got back to me 15 minutes later to say the recall update was done, and he could have the car inspected by the end of the work day. I wanted that inspection, so I waited until about 3:30, when he called to tell me it was finished and ready. Then I was charged $255.00! It seemed very unfair, given how much trouble I went through. Remember, I was without my car for an entire week. Everyone I spoke to there talked about "problems" and "chaos" behind the scenes with scheduling, work assignments, and timeliness. My impression was of a very poorly managed business - and a work crew that was unhappy enough to gripe openly to a customer. I'm not sure if the inspection can be trusted, given the obvious problems that were happening there. If I was running this place, there would have been no charge. It was unethical, given the week I lost, and the costs and problems involved while my car (apparently) just sat in their lot. It was bad business. I am going to ward everyone I know.
Apr 8th, 2024

Made an "appointment" for an oil change, service attendant tried to upsell me on everything. I know that's their job but I was there for an oil change. Over 2 hours later and here I sit! Time to go back to Grease Money and get my oil changed and fluid filled for the same price in 20 minutes!! I am tired of people thinking there time is worth more than mine. So a quick update...... after 2 1/2 hours I asked the service attendant what was going on and so he checked. He came back and said "sorry we had a couple technicians leave for the day." So after that much time they hadn't even started on the oil change!! So I said bring me my car and I left. Pathetic!!!! One more update, got the response on Google Reviews from the company. They were very sorry and said to contact another representative, so I sent another e-mail and nothing! Do yourself a favor and avoid this dealership at all costs!!!! And all I wanted was an oil change!!
Apr 4th, 2024

I received horrible service and treatment! My service call took 7 hours and it should have only been 1.5-2 hours max!! My visit was for an oil change, a tire rotation and to check a burned out headlight bulb. When I checked in the advisor told me that the service would take about 3 hours. I looked at him with a shocked expression and he said, "It probably will only take about 1.5 hours, but I don't want to quote that and it takes longer. I'd rather quote longer and it be finished sooner." To this I said, ok and went to the waiting area, figuring they were a bit busy today. I sat in the waiting area for 5 hours. FIVE HOURS. No one checked in with me or advised me of anything regarding my vehicle. I was trying to be patient because during that time I witnessed four other customers engage with reps and technicians discussing the problems with wait times. One woman had been there 6 hours and was told that the delay was due to a "non functioning bay in the service area." I then overheard a manager tell a customer who was complaining that the delay in getting their vehicle serviced was due to understaffing and the challenges in being able to hire qualified mechanics. For her inconvenience he offered her a free oil change on her next visit. She expressed that the offer was insulting because she clearly wouldn't be returning to the dealership. At 5.5 hours I went to the rep who check me in and asked, "Any status?" He apologized and offered the same answers I heard about "a non-function service bay," promising they'd work as fast as they could. At 6 hours a woman came to the waiting room where I and another gentleman were sitting. She asked us for our names and vehicle types. She returned to let me know that it shouldn't be much longer and some form of compensation would be offered to me because of the excessive wait time. At 7 hours a rep finally told me that my vehicle was ready. Upon check-out he advised me that techs discovered that in addition to the driver's side headlight bulb being out, the passenger side was out also. For my inconvenience they wouldn't be charging me for the bulbs in the headlights. This amounted to around a $80 discount. Wow! That's how much they think of a customer that had to wait 7 hours for a 1.5-2 hour visit? Then when I went to my vehicle it wasn't washed (like normally) and the plastic seat cover and paper floor mats weren't removed (like normally). This dealership has many, many problems with staffing and poor management. Is this a one-time thing? I'm doubtful. Apologies are appreciated and valuable, but when that's all you have to offer with no real efforts to make me feel like a valued customer... and with such abysmal treatment, why would I want to return here or recommend anyone else go here for service?
Mar 28th, 2024

This was absolutely the WORST service I have ever received. I left my car at the service department on 3/16/24. The service advisor said they could get to my car sometime this week. I called on 3/19 to check on the status and was told it would be towards the end of the week. I checked again on 3/21/24 and was told it would be towards the end of NEXT week. At that point I asked to speak to the service manager and was told he was in a meeting with the district manager. I left a message for him to call me and to date, (3/26/24) I still havent heard from him. Ive tried to call the service department multiple times and no one answers the phone. When I do finally reach someone, they are in sales and transfer me to service mailboxes that are full. I was finally able to speak with Eric and he gave me a long speech about how hes paid on commission and doesnt get paid unless repaired cars go out the door yet my car has been there for 11days with no diagnosis. I called Planet Hyundai and was able to make an appointment for diagnosis on 3/27/24. They indicate they will have an answer for me on 3/28/24. I then made arrangements to have my car towed to them. Had I known Foundation Hyundai would have kept my car this long with no service, I would have made alternate arrangements much earlier and probably would have had my car repaired by now. Ive already paid for a rental car ($344.56). There is no excuse for this lack of service and not one call to me to advise of these delays. I had to initiate any type of communication which is totally unacceptable. Be forewarned: this dealers service department has no service.
Mar 25th, 2024