ASPEN MEDICAL MONITORING

DO NOT USE THIS COMPANY. This company was completely disorganized when I scheduled the pickup of a device. They had no record of my reservation when I arrived to pick it up at the residence out of which they operate. They initially instructed me to return the device the following day, despite me having numerous conversations with them that I needed to take the test at altitude, to which I would not return for a few days. They then called before I had even used the device to ask about its return. I returned it within 48 hours after taking the test in the pre-addressed package they sent me.I never heard anything from Aspen Medical until more than 6 months later, when I received a single voicemail message, stating I had not returned the device. I have never received any documentation showing that the device they provided to me was missing. I did not sign any contract holding me responsible for a device that was lost when I returned it as instructed.Although I did not know it at the time, I have since learned that this company, without my authorization, fraudulently charged my credit card $500 after they made that single phone call. They now are trying to recover the full cost of the device, without giving credit for the $500 already charged, by sending this debt to collection!
Jan 31st, 2023

Don't use this company! They never told me my insurance was out of network and the test was not covered by insurance, just sent a bill after the test was complete. I called to try to discuss with the owner and she was very rude and unwilling to work with me on the bill, even after acknowledging it was their mistake I was never informed about my insurance. Ask your doctor to refer you to another company instead!
Jan 3rd, 2023

Great service and quick responses helped put my mind at ease about my tests.
Jan 1st, 2023

Please dont trust this company!! I got a call from Elaine 3 months ago to do my sleep apnea test that would be sent to me to do at home so I did it at home and sent the test back to them the very next morning and Elaine told me that they will be sending my test results in a week to my doctor well I had to wait 3 months to see my doctor and the day of my appointment my doctor never received anything from anyone for 3 months!!! My doctor wanted to find out what was going on so she wanted me to wait a week to get the results so I did and well its passed a week and they still havent received anything! So I called the number that Elaine called me from I still have the voicemail from her 3 months back her voicemail changed I called 4 times in one day left a voicemail and still havent received anything from them. This is so unprofessional Im very disappointed theyre wasting peoples time I feel like my insurance company paid for something that was worthless if I wasnt getting any of my results back. Please have your doctor refer you to a better company that communicates and that is professional!! I usually never leave any reviews for any company but I had to do it with this one.
Dec 10th, 2022

First off, I have to say to the negative reviewers, as someone who did insurance authorizations for a clinic, it is actually supposed to be YOUR responsibility to check for insurance coverage, it says so on the little piece of paper that you signed when you first started seeing your doc that every provider I've ever been to has made people sign. Doctor offices and suppliers do it so that it cuts down on the headaches from people being upset because they had to wait on hold for 4 hours.  Secondly, Aspen if often the second company that gets your referral when your doc prescribes it, especially with oxygen, as the docs don't have any clue that the oxygen companies are sending the prescription to Aspen because they don't provide the monitoring equipment.    So there may be an assumption that since the oxygen company was in network, that the place they refer to you because the oxygen company doesn't provide monitoring equipment is as well.  Again, that is supposed to be your responsibility to check, and having dealt with the three top oxygen companies in the Denver area, they were all horrid in terms of paperwork and authorizations before the pandemic.  Thirdly, we are in the middle of a pandemic from a virus that causes respiratory illness.  Think about what that means for respiratory care providers and give them a break.   Your referral may be on hold as mine currently is by the oxygen provider who is overwhelmed, and so are the insurance companies and Medicare/Medicaid folks. The docs office and Aspen are overwhelmed as well.  I have a friend still doing authorizations at UC Health, and it can take over 5 weeks to get an authorization BACK from Medicare, let alone a private insurance company.  I called Aspen when I didn't hear from here, and Elaine said she hadn't yet gotten the referral, and when I said I'd contact that company, she said "good luck", and then offered to email the oxygen company for me, and I'll contact the docs office tomorrow to politely ask them to send it directly to Aspen.  Fourthly,  as someone whose oxygen levels have been all over the place, Elaine, who does the scheduling, has been incredibly thorough in contacting me each and every time I have a doc ordering a new test, which have been coming from multiple providers, to see if it's needed, or if it's a duplicate from another provider and she just needs to send them the last test.  Before you complain she's not contacting you, please put their phone number in your contact list, as some folks are marking Aspen as spam callers, because they don't know why somewhere called Aspen is calling when they are expecting a call from Apria, Aerocare, or Lincare.  I am in no way affiliated with this company, just someone whose had several tests ordered over the last year and a half, know what the process is like, and has had enough tests that I remember the name of who I'm dealing with  Thank you Elaine, I really do appreciate your thoroughness!
Sep 4th, 2021