AutoNation Chrysler Dodge Jeep Ram Southwest

On top of misinformation they sent the check to close out our old BMW loan to the wrong address. We bought the white Jeep . Needs to be overnighted and no one will help resolve. Take you money then act funny.
Sep 20th, 2021

Sep 18th, 2021

AutoNation Chrysler Dodge Jeep RAM Southwest was hands down the best dealership experience I’ve ever had. First, even though their schedules were busy they got me in as soon as possible and on time according their estimated start of service date. After starting diagnostics they were very communicative during the entire service having both service advisors and techs sending me direct texts to follow up at every step. When I told them I was making an insurance claim due to damages causing the service at hand they helped me out by taking before and after photos of the damage and the fixes to help me with my claim! Best of all, even though the work took longer than I originally hoped for (electrical issues - not their fault) they fixed everything 100% the right way. Even more, they saved me by proactively offering a loaner car for several days while finishing up the fixes! Definitely recommend this dealer and service team. So good I’ll probably even go there first when I’m ready to buy my next vehicle.
Sep 16th, 2021

The sales person was responsive and knowledgeable - and that was the best part of the experience. After the test drive, the paperwork and getting the car required another 3 hours of time, part of which is the ‘queue’ for the upselling effort on extended warrantees or closing process. The certified inventory comes with a 3-month and 4,000 mile Warrantee. Unfortunately, getting help with a service issue (if you have one) is rather difficult and getting a call back or response to email doesn’t happen timely.
Sep 15th, 2021

The service department is on time for appointments! And more than just on time to do the "intake", they begin the service right away, not hours later like some will do. Skip is really helpful, he's honest and he smiles a lot. In fact the whole staff has a great demeanor. The waiting area is clean and comfortable. I was in and out for the service quickly. I'm very happy with the experience.
Sep 15th, 2021