Rite Aid

I've had 6 rather lovely interactions with the pharmacy at this location. Picked up my medication without issue. I was always greeted with friendly, smiling faces. This time, i had quite a bit of my medication left over when my doc sent in the RX, so I didn't need to pick it up for 2 weeks after it was called in. On wednesday, the medication was restocked. No big deal. I called early friday and spoke with a woman who told me she would have my medication ready in 20-30 minutes. Awesome! I wait 50 minutes before showing up, and a new pharmacist/tech male was at the window. Upon looking for my RX, and doing what was clearly a "oh damn his medication isn't ready yet" look, came back without running anything through the computer (they always use the same one) and told me I needed an override. Strange, because pharmacy's are supposed to process overrides. I called my insurance and spoke with a very competent person who told me confidently my medication was ready for pickup. Hey, mistakes happen, no big deal. I call the pharmacy to tell them I'll be back in 20 minutes to pick up my medication and/or to try to have them reprocess it. I was put on a 7 minute hold. I call back and the same man asks "Can I place you on hold", and I said "No, i'm sorry, I've been waiting and I need my medicatio.....". He put me on hold anyways. Probably a 15 second statement I needed to make. I've worked in customer service my entire life and have and would never do this. I called back, got frat boy again, and asked to speak with his manager. I got a callous "You betcha" response. I asked the manager to please speak with him, and that I would be in soon. When I got in, the manager seemed careless and unempathetic, and the half-a-pharmacist told me I should't have "tattled" on him. I'm pretty sure in any of my call center jobs I would have been fired on the spot for candor like that, and I will be writing a letter to head office to explain, as well as be looking into legal action for withholding medication. I called immediately and switched to people's pharmacy, a pharmacy just up the street on Union and 2nd. Find ANY OTHER PHARMACY.
Sep 3rd, 2018

Mar 8th, 2018

Have been going to this pharmacy for years. The staff are incredible and help answer questions for prescriptions and over the counter. I'm so impressed and appreciate their attention. Went to a urgent care clinic and they caught the conflicted with another med called me immediately and worked diligently to change the med. In this situation they make a ton of calls due to the unprofessional clinic. When the corporate change happened I checked with my mail order pharmacy and found all the meds at the pharmacy are cheaper than the mail option. So happy I can SAVE $!
Oct 19th, 2017

Pharmacist said she didn't have the medication I asked for, tried getting me off the phone but I kept her on as another rite aid said they had it. Turns out she didn't even hear my request and defaulted to not having it. Rookie level customer service from a pharmacy is shocking.
Oct 17th, 2017

Work with them over the years we are now moving and one of the things we know will miss most is the courteous pharmacy department! Good job guys
Aug 22nd, 2017