Bellco Credit Union

Could not locate the office. Went to my Bellco office on Mississippi in Aurora.
Oct 4th, 2021

I’ve been with Bellco for a couple years and recently I had an issue with Zelle that is attached to my account. Someone hacked into my account and transferred $800 from my account to theirs!!! I filed a dispute because that was all my money and it took them over a week and a half to even notify me about the situation. I talked with someone at one of the branches and she was able to get them to answer finally. They declined my dispute because “it looks like it was authorized by me”. Are you kidding me?! I shared with them that I had a super strange phone call that day and that someone could’ve possibly hacked my phone. They didn’t take any of that into consideration. Their fraud department is a joke. They don’t care about their members at all. I’ll definitely be switching banks ASAP! Don’t come over to this bank unless you want a rude fraud department that doesn’t care and is rude over the phone.
Aug 1st, 2021

Delayed the process, would not assist in an emergency situation and showed zero empathy.
Jun 24th, 2021

Horrible customer service. Absolutely horrible
Jun 14th, 2021

I have been banking with Bellco for 4 years since moving to Colorado but am now deciding to close my account. I came across the rudest manager today in the corporate contact center. I originally called in to dispute a transaction and discuss possibly having fees reversed. I informed the lady that I was aware that the fees were not due to CU error however I explained that Geico would not work with me even though it was there fault for the early debit. I kindly asked her to review my account to see if she could help. She places me on hold to speak to someone then came back and said she could help with 1 fee. I was grateful and thanked her. After a few hours, I didn’t see the fee reversed so I called back to see if someone could look into it. I was immediately transferred to a supervisor for some reason. The rudest gentleman came on the line. He told me “The last rep gave you the wrong information. We can’t help you. I will speak to her about this.” I asked him why he could not honor her word and refund the 1 fee for me. He started to raise his voice and repeatedly kept saying “We’ve already reversed 4 fees. We cannot help you.” I explained to him that the previous reversals were due to my account being fraudulently taking over which bellco caught and called me about. He repeatedly kept talking over me loudly. He refused to help. Had no empathy. He spoke to me like I was irresponsible and a bother to him. I told him I would close my account because I didn’t believe it was ethically right to guarantee a reversal then to not live up to that. He said he could mail me a check or I could go inside to close it. He didn’t care to keep my business. He said that I could call the branch and ask for a manager. Which I did and the manager who I spoke to has not even called me back. Which I am not surprised. I was on the verge of tears as my father n law just died and have had so many financial hardships occurring. I refuse to bank with people who treat other humans this way.
Jul 22nd, 2021