Silver Mine Subs

Whoever the young man answering the phone tonight October 9th should be promoted! I will be calling the manager to say just that he was alone in the store keep his cool and made sure I had a pleasant experience on the phone as well as making sure my order was sent in A timely fashion.
Sep 22nd, 2017

This location is garbage. 3 times I've ordered from this location and 3 times ive been shorted!!
Jan 10th, 2017

After calling to inquire about an order for delivery that is already an hour late, i was rudely interrupted throughout the call and talked down to for just asking the status of my order. I like to think im reasonable, and if the situation was explained properly i wouldve been understanding. However, being heckled for politely asking a question, then being told it will be another 2-3 hours with no explanation (at 2 in the morning, after already waiting an hour, when we live 2 miles from the location) is just ridiculous. I dont mean for this to be a rude and nonconstructive complaint, but i am understandably upset. The location i ordered from was the campus west location in fort collins, colorado. I would highly recommend training your staff to operate under pressure, as im sure a calm, non-escalated customer is one who shouldnt be hard to deal with over the phone. A valued customer is more than just a couple of subs. A valued customer is one who will return multiple times, recommend to their friends and family, leave positive and reaffirming reviews, etc. We did not feel valued, and as such, you can expect us to not return with our business, and to actively let people know just how valued your customers are.
Nov 27th, 2016

very late delivery, and bad attitude. I call for information and they hang on me.
Oct 30th, 2016

Easily the most disgusting food I've had in a long time. The kid who took my order was perfectly nice. The kid who delivered it was prompt and professional. But the food is sickening. We ordered the (cold) Silver City and the (warm) Buffalo Stampede. Both were room temperature, floppy, wilted and totally flavorless. The ranch dressing was sickly sweet for some reason and they can't even be bothered to make potato salad in house. It came in a pre-packaged cup with a foil seal and tasted like it was half sugar. I will never order from this place again. We couldn't even finish the food. I feel sick to my stomach. This company needs a major overhaul. Barf.
Aug 19th, 2016