StudioZen

Best place I've ever been I suggest anyone to go there and get their lashes done
Jun 7th, 2021

Jun 3rd, 2021

I loved going to Betty at first. But then a couple of weeks ago I got a fill and shortly after I got COVID. She doesn’t wear and mask and when I asked her to get tested to know if she gave it to me, she did it about 5 days after I asked. She then got very defensive about me asking if she could wear a mask and she told me I should find a new lash technician.
Apr 2nd, 2021

Sep 17th, 2020

Bought a deal on Groupon, saw Betty had pretty decent reviews online but will NEVER go to her again/NEVER recommend anyone to go to Betty aka Studio Zen for eyelash services. My first appointment: I called and made the appointment. I arrived on time but waited at her door for several minutes (her studio is in her home). Betty answered her door in her nightgown and had obviously just rolled out of bed. She explained that her schedule was off because her husband was home/she forgot to put me in her scheduling app. We got started after having to wait for her to get dressed and take her dogs out. She seemed nice during that first appointment so I was willing to give her the benefit of doubt because we’ve all had that kind of day. At the end of the appointment, I noticed my right eyelashes were crooked/messy looking. She blamed my fine lashes for it and said, “I wish it looked better but it looks like you have on great mascara!” What an odd thing to say because I might as well spend my money on great mascara if her product/service didn’t look better than mascara, right?. She just brushed me off about the right eye. I even purchased her eyelash care kit and gave her a tip and got scheduled (for real this time) for my fill. My eyelashes IMMEDIATELY fell out even though I was diligent about taking care of them and using her little kit. Second appointment for fill: I arrived 2 min late and I felt bad (I’m a stickler for being on time) but as I pulled up, so did Betty. She was at the grocery store and needed to unload some bags but told me to wait in her studio to get started. We chatted for a little while, I told her how my eyelashes didn’t stick/fell out fairly quickly and we got started. Shortly after, her cat jumped on my lap during the appointment (I’m allergic) and it was just an entirely uncomfortable time. Betty worked on filling in my lashes but she was pressing on my right eye/crumpling the new lashes she just put in and it dawned on me as to why my right eye was all messed up in the first place. After the 5th time, I let her know that she was pressing down on my right eye too hard and she blamed it on the angle of my eyes. Several times, I flinched as she ripped out my actual eyelash. As the end of the appointment approached, she nonchalantly says, “I wish we had more time, I didn't realize how much fallout you had or I would’ve scheduled you another 15 minutes but you can schedule another fill (which I would've had to pay for).” I declined at that point and told her that I wanted to wait and see how these would hold up and I would call her after I thought about it more because I wasn’t sure if I liked her service. How much of my time did she waste while I waited for her to get dressed and put groceries in? She said she understood but her attitude immediately changed after that. She got nasty pretty quick. My eyes ended up being glued shut (top lashes were glued to my bottom lashes) and I couldn't open my left eye (I was able to pry open my right). She tried to “help” but ended up ripping out several of my eyelashes out. I was shocked and said “I wasn't expecting to LOSE eyelashes during this appointment.” And she replied in a very sarcastic tone, “it was just the one, dear” (not including the several she ripped out earlier in the appointment). This woman is not a professional. This is a hobby she does out of her home and gives very poor service and does not care about customer service/quality. She spent most of her time telling me about her cake business. Studio Zen has given me so much more anxiety than “zen.” I was so uncomfortable and tense during both appointments. I will sum this up with this: don’t waste time or money here. It’s a nightmare being in Betty’s chair. Oh and she does not wash hands before services and does not wear a mask.
Jun 3rd, 2020