Budget Truck Rental

The people that work here are fantastic.
Feb 19th, 2024

Tim is awesome!
Feb 4th, 2024

Very mean guy
Dec 8th, 2023

Mis lead and deceitful. The new management is
Dec 7th, 2023

Booked the reservation online with a coupon, expecting a reasonable cost of $900. However, upon arriving to pick up the truck, we were bombarded with numerous complications and hit with every conceivable fee imaginable. The primary issue arose when we discovered that paying with a debit card was forbidden. Although my companion had a credit card, they refused it due to him not being the main driver on the reservation. Consequently, we were forced to change the driver's name, forfeiting any discounts we had. During the process, additional unanticipated fees emerged. Things like, roadside safety net fee, cost recovery fee, fleet management fee, youthful driver fee, and an energy recovery fee. The grand total skyrocketed to $1463, a staggering $563 more than our initial online quote. To compound our distress, the toll dolly provided had missing pins, leaving the wheel straps precariously loose. This negligence resulted in the car we were towing rolling off while driving. Fortunately, we were within a residential area and not on a highway. We were forced to purchase the missing pins ourselves to secure the car. This ordeal was not only massively costly but also posed a threat to safety. I'd appreciate it if a customer service representative can reach out to me about these serious issues.
Jan 16th, 2024