Mountain West Insurance & Financial Services
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135 Burnett Drive Unit 2
Durango, CO 81301 - (970) 247-1555
- Website
Hours
Chamber Rating
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Richard Carpenter
Julia and Leah are always helpful, and the customer service has been top-notch, both from the agent and the insurance companies I have with them.
Aug 4th, 2019 -
Adele Kurtz
Top Notch. In this era of disappointing customer service, Kevin Heckman responded well above the call of duty with speed and excellent communication until he achieved the desired result. And he stuck with me even AFTER I moved out of state and cancelled my insurance plan. I contacted Kevin when I noticed a billing problem, a couple months after I had already cancelled. Truthfully my expectations were very low. You know the process we all expect to experience whenever there is a problem: spending hours on the phone with call waiting, being put on hold, then waiting for the next level up to call you back, who will inform you that it is someone else's responsibility, or that you need to submit proof while they open a case, etc. That's why they call us "Patients." Well that did NOT happen when Kevin was on the case. He responded immediately. He needed to make those calls and did so. He followed up with good communication all the way so that a credit landed in our account within 24 hours! Hmmmm. Now that I see they also handle financial services, maybe I should see what else Mountain West can do for us!
Jun 1st, 2020 -
Connie Kintner
Nov 2nd, 2018
About
Mountain West Insurance & Financial Services
HOW WE WORK Our mission is to get to know and understand your needs, wants, and long-term goals. We want to help you develop, implement, and monitor a strategy that’s designed to address your unique situation. We understand the challenges families face today. The world can be an unpredictable place. Our commitment is to utilize all our resources to help you pursue your goals and help you keep those who matter most, safe.
Questions & Answers
Q What is the phone number for Mountain West Insurance & Financial Services?
A The phone number for Mountain West Insurance & Financial Services is: (970) 247-1555.
Q Where is Mountain West Insurance & Financial Services located?
A Mountain West Insurance & Financial Services is located at 135 Burnett Drive Unit 2, Durango, CO 81301
Q What is the internet address for Mountain West Insurance & Financial Services?
A The website (URL) for Mountain West Insurance & Financial Services is: http://mtnwst.com/
Q How big is Mountain West Insurance & Financial Services?
A Mountain West Insurance & Financial Services employs approximately 6-10 people.
Q Is there a key contact at Mountain West Insurance & Financial Services?
A You can contact Will Connelly at (970) 247-1555.
Q What days are Mountain West Insurance & Financial Services open?
A Mountain West Insurance & Financial Services is open:
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Q How is Mountain West Insurance & Financial Services rated?
A Mountain West Insurance & Financial Services has a 4.7 Star Rating from 3 reviewers.
Hours
Related Categories
Ratings and Reviews
Mountain West Insurance & Financial Services
Overall Rating
Overall Rating
( 3 Reviews )Richard Carpenter on Google
Julia and Leah are always helpful, and the customer service has been top-notch, both from the agent and the insurance companies I have with them.
Adele Kurtz on Google
Top Notch. In this era of disappointing customer service, Kevin Heckman responded well above the call of duty with speed and excellent communication until he achieved the desired result.
And he stuck with me even AFTER I moved out of state and cancelled my insurance plan.
I contacted Kevin when I noticed a billing problem, a couple months after I had already cancelled.
Truthfully my expectations were very low. You know the process we all expect to experience whenever there is a problem: spending hours on the phone with call waiting, being put on hold, then waiting for the next level up to call you back, who will inform you that it is someone else's responsibility, or that you need to submit proof while they open a case, etc.
That's why they call us "Patients."
Well that did NOT happen when Kevin was on the case. He responded immediately. He needed to make those calls and did so. He followed up with good communication all the way so that a credit landed in our account within 24 hours!
Hmmmm. Now that I see they also handle financial services, maybe I should see what else Mountain West can do for us!
Connie Kintner on Google
Overall Rating
Overall Rating
( 3 Reviews )Write a Review
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