Best Western Durango Inn & Suites

This BW be currently make 4mmmmmmm my Rooms : 1/5 | Service : 1/5 | Location : 5/5 More
Nov 9th, 2022

Oct 22nd, 2022

Oct 21st, 2022

I will say, all the staff I interacted with here were fantastic, but overall there's lots to be improved here. The motel is located at the far edge of town, nothing really walking distance. It is dog friendly which is nice, and there's lots of green space around the property, it's just odd to reach through the pool area. There's a river running right next to the building which is peaceful. Also of note, the continental breakfast options were strong and good quality, available til 10am. The building itself is super dated and run down, and it's literally covered in cobwebs and bugs, seemingly hasn't been cleaned in years. The corridors and doors are covered in webs and dead bugs. There were several flies in my room when I first entered. Inside the rooms feel dated as well. There were rips in the window screen so opening the window was out. But the air conditioner was super weak and located in the bathroom area so that was useless. I needed to use laundry services and though the prices were fine, the dryer doesn't get clothes very dry. Lastly I accidentally left behind two garments in the room (left drying since the dryer left them damp) and when I called, no one from their staff turned them in, very odd and upsetting because I know I left them there. Durango is a pretty pricey town, but this place is definitely overpriced given how filthy and rundown it is.
Oct 13th, 2022

Hotel was small but clean and comfortable. Loved the lobby area with books and games. The hot tub was over chlorinated...when I opened the cover it burned my eyes. The beds were comfortable and it was a quiet nights sleep. Breakfast was terrible. Not sure how hashbrowns can be bad, but they were. No salt/pepper. Tortillas were cold. Only saving grace were waffles for my kids. For $200 a night, I expect more.
Oct 5th, 2022