Cowboy Lounge

Way better than grizzly rose
Aug 29th, 2019

Aug 24th, 2019

Get ready for a story! I came here for a fun night on New Year's Eve and ended up almost losing consciousness due to the staff's lack of decency and help. At the end of the night, I went to the coat check to retrieve my jacket - both my friends got theirs back with our coat check ticket, but mine was missing. I asked the coat check guy to make sure once again that my jacket wasn't in the back just in case, and he refused and told me to call in three days when they were open again. Shocked and tired, my friends and I decided to call an Uber - but because of the NYE rush and the super snowy weather, we were expecting to wait on the Uber for a while. I politely explained to a security guy that the coat check did not have my jacket, and asked if it would be alright to wait inside for our Uber since it was negative 8 degrees outside AND wind chill and snow. I was genuinely scared I would get hypothermia, and this place either gave my jacket away or couldn't find it. Security was rude, ignored my pleas, and pushed my friends and I out of the door along with the rest of the crowd. They were so rough and not willing to listen, that I was near tears with frustration. I ended up standing outside the bar for 45 minutes waiting for an Uber at 2am in that snowy, windy, negative 8 degree weather, to the point where I felt like I was going to pass out from the cold and be taken to the hospital. I was frozen - couldn't feel my lips or eyelids and I couldn't even speak because my teeth were chattering so violently. My jaw is still sore from my teeth rattling and it's been a full TWO WEEKS later - that's how bad it was. Needless to say it took a lot for me to get back to normal the next day as I was feeling absolutely awful from the experience. I called the bar when they opened again on Thursday January 3rd and explained the entire situation, wanting to see if they were able to find my jacket. The staff member I spoke to said she would speak to the manager and call me back within the hour - I never received a call. I called back again a few hours later, and the staff member I spoke to said he searched and could not find my jacket and it was most likely given away to someone else, but he could replace it if I still had my coat check ticket. I explained that my friend's jackets were all bundled with mine and we had one ticket amongst us, which they took when they returned my friend's jackets, so I didn't have it. He said, "can't help you then." and ended the call. First they lose my jacket, then push me out in the cold without offering any sort of help for their mistake. Then when I try to get it back or get it replaced, they refuse to accommodate or help me in any way. One of the worst nights I've ever had thanks to this place. You'll regret it if you go here and have to deal with the staff.
Jun 19th, 2019

Well it was alright just wasn't my kind of country music was the rap country
Apr 5th, 2019

The door girl is extremely disrespectful and the staff is not much better. Horrible!!
Mar 24th, 2019