The Collective

My therapist was very nice , professional, but they keep trying to charge me for dates I’ve already paid and then when I respond they don’t get back to me. So then I keep getting emails and statements that I still owe money when in reality I’ve already paid! They better not send me to collections. They really need to get it together.
Dec 12th, 2021

I had a session scheduled with Elena, but when I showed up for my appointment, the receptionist informed me it should have been telehealth and Elena should have communicated that with me. The receptionist then said I had to cancel my appointment and reschedule. That is absolutely unacceptable. Especially for clients suffering with high anxiety and depression. The receptionist (Chase) also proceeded to put the blame on me saying I could have a spam filter on my phone. Um no. They also have my emails address as I get confirmation emails. It truly is hard to find good therapists, and this just makes them look very poor. I would not recommend The Collective for therapy services.
Nov 4th, 2021

Jul 16th, 2021

I highly recommend Danica Eilers. I was looking for someone who could level with me, someone who could build somewhat of a friendship with me so that I was comfortable talking about some of my personal struggles. Danica was exactly that and more - down to earth, great listener, happy all the time, with a great sense of humor. She was always honest and straight forward, while never telling me what exactly to do but rather leading me to the answers I needed to come to myself. Trustworthy, communicative, and overall just an awesome human. Life gets better with Danica in it. 10/10.
Jun 14th, 2021

The therapist I worked with was wonderful! The management and administrators were the most unprofessional group. I made a simple call to them about a prescription and was treated awful. Not only was I treated terrible BUT they went so far as to proved me with misinformation so they did not have to assist me with helping. I called to inform the management as I thought they would like to know that a representative of their company was beyond rude, told me misinformation and also intercepted an email that was clearly labeled for my therapist. I received a call from them and immediately they started making accusations instead of asking me what occurred. I called management because I thought they would like to know that a member of their staff who states she is a manager was beyond rude to me in a situation where she easily could have said….let me look into it for you. This person also intercepted an email that was meant for the therapist and I was told that she is allowed to do that. Meantime the patient coordinator stated that is not acceptable. It was a horrible experience and super unfortunate when all they needed to do was just a simple request of which I was able to resolve myself since there was no help on their end. To top it off they also charged me an additional amount on my second session in error. In a practice meant to help people they were outrageously unprofessional and this was a horrible experience. There are many places to go and I highly recommended a place that cares more about the people, this is not that place.
Oct 10th, 2021