KeyMe Locksmiths

Aug 22nd, 2022

Nov 18th, 2020

Aug 1st, 2020

Mar 5th, 2020

During the cold Colorado evening of February 24th, I broke the tip off the only key I had for my car. Naturally I Googled the nearest locksmith and was directed to KeyMe. I spoke with an agent who was extremely helpful and explained that one of their technicians would be calling me shortly to go over pricing and scheduling information. I was not aware until sometime later that they used third party companies for their mobile services. The technician promptly called me back and told me that it would cost $150.00 to replace the key and that he could be out by 9:00 am the next morning at the earliest. Since my car was parked outside the gym I frequent, this meant it could likely be towed before then. I told the technician that I would like to shop around, and that I would call him back once I had made a decision. I called a company down the road. They quoted the same pricing, but they would be able to be out in 20 minutes! Naturally I decided to go with them instead. I called back the first technician to tell him, "Thanks, but no thanks." Shortly after this I received a call from another third party company called "24 Hour Locksmith Services". To my confusion the woman on the other end of the line claimed that a technician had been sent out and would be to my location shortly. Before I could finish telling her that I hadn't called another company, I was swiftly interrupted. Her tone capsized from customer service to passive-aggressive and unprofessional as she proceeded to explain to me that I would be responsible for compensating their technician for his time and gas to the tune of a brisk $30 "service fee." Before she hung up on me, I managed to explain that I had already spoken with a technician from KeyMe and, as a courtesy, let him know I would not need his services. Her tone transformed back as she said that she would "Find out about this and let me know." Needless to say, I never heard back at all. I speak to over 140 people per day by phone, some of which are in a crisis. Luckily I'm pretty level-headed, but there was no way for her to know that I wasn't frenzied, stuck in traffic on the side of a highway, or otherwise. One thing I know for sure: If I EVER spoke to one of my clients with the same lack of empathy and downright irreverence she showed me that evening, I'd soon be out of a job. The only reason I'm posting this review here is because 24 Hour Locksmith Service doesn't have a place for a review. If they did, you can guarantee they'd get a scathing review plastered right up front.
Feb 27th, 2020