Builder's Heating & Air Conditioning

Joseph Fillmore _{on Google}

Nov 2nd, 2020

I used to really appreciate Builders Heating and Air Conditioning. However since the new company has taken over, I am less than pleased. They didn't get back to me when I had a furnace issue. Scheduling has become more difficult. Today I got a cancellation notice stating there were too many emergencies to follow through with may service tomorrow. I called with concerns about freezing of the Evap Cooler and was told no, it was because of freezing on the roofs and not due to emergencies. Now they want a 3-4 time frame to reschedule. I had no problems with Builders Heating and Air before which I have used for 12 years such as this. Service: Heating maintenance

John Aydelotte _{on Google}

Oct 25th, 2020

Builders Heating & AC used to be a company I enjoyed working with. That has changed since they were bought by (or merged with- not sure which) Fix-it 24/7.
I made an appointment for early October of 2020 to shut down my swamp cooler. This was with Builders. At some point when the change to Fix-it 24/7 took place they lost my appointment and so the technician was a no-show. I called and they rescheduled me. The morning before our new appointment, our water line to the swamp cooler began leaking into the house because it froze and burst.
I used to be able to call and talk to someone who could answer a question or schedule service right then and there. This is now impossible because Fix-it 24/7 uses some service to take EVERY call and then you get a call-back. The operators taking the messages are not local, and I'm pretty sure FIx-it 24/7 is only one of several companies they work for. This doesn't work for me - I can't always take calls where I work, so it's frustrating that I miss a call and have to start over.
I like working with local companies where the relationship and service are good. Fix-it 24/7 may be local, but they run things like a big faceless corporation. I'll be looking for another company to handle my cooling needs going forward.

Phil Mcgehee _{on Google}

Oct 2nd, 2020

We have lived in our house for 16 years and since day 1 Builders has been the only HVAC company we have used. We scheduled a heating annual maintenance check up for October. About a week before they called and said they had mechanics who were sick and had to reschedule. So set up an appointment for November 6. Today, November 4 they called and said they had to many emergencies and they would have to put us on a waiting list. The new owners don’t seem to have there company in good functioning order. When and if they call me just going to tell them I no longer need their assistance. Services: AC installation, HVAC maintenance, Heating system installation, AC maintenance, HVAC repair

Stacy Baumgart _{on Google}

Jul 24th, 2020

Dave came by our house to give us an estimate on A/C install a couple weeks ago. We really enjoyed getting to talk to him about the details and ask silly questions. Just were so impressed with his obvious experience, tech savvy, and sense of humor. Even though the estimate came in slightly higher than others, we felt like he had a much better idea of the job and what would work best for our particular house and needs. We decided immediately that Builders was the company for us, and we're so glad we did!
Dave, Gordie and Clarence showed up right on time. Like, On. The. Dot. What a nice start to the process! They laid out dropcloth to prevent any mess AND were great about answering even more of my silly questions. :) The work was completed ahead of schedule (about 7 hours total, including full cleanup). Before he left, Clarence walked us through how to use the new wireless thermostat and showed us what all the bits and bobs that are now in our furnace room were intended to do.
What a great experience. Absolutely professional crew did a superior job, and this house is now a very pleasant 70 degrees. No more window units for us! We will not hesitate to call Builders in the future for any and all of our HVAC needs. Highly highly recommended. Service: AC installation