Builder's Heating & Air Conditioning

I used to really appreciate Builders Heating and Air Conditioning. However since the new company has taken over, I am less than pleased. They didn't get back to me when I had a furnace issue. Scheduling has become more difficult. Today I got a cancellation notice stating there were too many emergencies to follow through with may service tomorrow. I called with concerns about freezing of the Evap Cooler and was told no, it was because of freezing on the roofs and not due to emergencies. Now they want a 3-4 time frame to reschedule. I had no problems with Builders Heating and Air before which I have used for 12 years such as this. Service: Heating maintenance
Nov 13th, 2020

We have lived in our house for 16 years and since day 1 Builders has been the only HVAC company we have used. We scheduled a heating annual maintenance check up for October. About a week before they called and said they had mechanics who were sick and had to reschedule. So set up an appointment for November 6. Today, November 4 they called and said they had to many emergencies and they would have to put us on a waiting list. The new owners don’t seem to have there company in good functioning order. When and if they call me just going to tell them I no longer need their assistance. Services: HVAC repair, Heating system installation, HVAC maintenance, AC maintenance, AC installation
Oct 20th, 2020

I had Dave and team install a mini slot heat pump in my detached home office. The system is quiet and effective. The install is clean and neat. Dave was responsive. I’ve finally found my go to HVAC company after using 3 others that thankfully I’ll never have to call again.
Aug 1st, 2020

Employed here as a lead installer. Very ethical company and always strives to do it right the first time. I've been with a lot of company's in my 20+ years doing this. And I can honestly say they are among the best.
Jul 27th, 2020

Builders Heating & AC used to be a company I enjoyed working with. That has changed since they were bought by (or merged with- not sure which) Fix-it 24/7. I made an appointment for early October of 2020 to shut down my swamp cooler. This was with Builders. At some point when the change to Fix-it 24/7 took place they lost my appointment and so the technician was a no-show. I called and they rescheduled me. The morning before our new appointment, our water line to the swamp cooler began leaking into the house because it froze and burst. I used to be able to call and talk to someone who could answer a question or schedule service right then and there. This is now impossible because Fix-it 24/7 uses some service to take EVERY call and then you get a call-back. The operators taking the messages are not local, and I'm pretty sure FIx-it 24/7 is only one of several companies they work for. This doesn't work for me - I can't always take calls where I work, so it's frustrating that I miss a call and have to start over. I like working with local companies where the relationship and service are good. Fix-it 24/7 may be local, but they run things like a big faceless corporation. I'll be looking for another company to handle my cooling needs going forward.
Oct 26th, 2020