TriNet

Great corporate ethics and local high touch service for a public company.
Sep 23rd, 2021

This has been my 1st week on the job, trying to use TriNet....I've called the customer service line so many times this week, due to their wonky software. Just trying to log in on their "Incredible Starts Here" log in site is next to impossible. Their server was down for an entire day, with NO notification on their site at all!! I've also been told you MUST use chrome and not Edge, yet that is not stated anywhere either. "Frustration Starts Here" would be a more accurate name. The CS reps are awesome, though I feel like a charector in Ground Hog Day ever time I call...it's the same issue.
Mar 14th, 2021

Between not being able to fix a simple login issue (after months), the laughable lack of helpful support (All chats go to their sales team who DGAF about your problem and will go so far as to 'copy/paste' their support message 'Please contact us at ACME phone lines 1800- You're only going to talk to a robot' and tell you good luck, and the constant errors (Can't add a dependent on an HR website?!!?) with vague and entirely unhelpful error messages...these guys need some direction, not more business.
Dec 22nd, 2019

Both the website and app won’t let you log on 80% of the time. Employees are rude.
Mar 6th, 2019

This company should not be in business! Very unprofessional and incompetent staff. They deducted my employees benefits for triple the amounts that they should have been and never reimbursed my employees. I had to reimburse them myself. Payroll was wrong five weeks in a row even after reporting it with a rep. Very incompetent from start to finish. Do not waste your time and money with this company.
Jan 10th, 2019