Tv installs Denver

I found an in home tv mounting provider via the thumbtack app. Less than 2 months later...the entire mount was loose. When I reached out to the service provider in an attempt to rectify the issue. He told me there was nothing he could do for me since I didnt purchase the mount from him. The description of services indicates that the provider offers a free in home estimate to make sure the products being used are going to reflect the quality of the work. This consultation was never offered to me. The service provider then proceeded to tell me that this instance was my fault bc I should have asked better questions. As the consumer, how would I know which questions to ask? He also told me that it would be an additional $200 for him to come out and repair the mount. I told him that it was ridiculous that I was going to be out of nearly $400 to have a service completed correctly. He said that I was the only one who was upset bc he was the best in town, there were no other prospective providers that would be as good as he claims to be and ultimately I would be the one suffering. I have reported this company to the BBB since I cant get any assistance via the app. Ive already deactivated my account and deleted the app. Such a total waste of time and money.
Sep 4th, 2020

What a joke. Hire someone else with some respect and professionalism.
Jul 28th, 2020

Responsive and fast service.
Apr 17th, 2020