Ford Denver Service Department

A dealer's service is only as good as their employees.
Apr 4th, 2022

They told me I needed a service for my warranty service to later find out it was untrue. They had my truck for 3 days and never touched it. Then told me three more days . I just went and picked it up later to find out They were scamming Me. I will never go back.
Feb 24th, 2022

Jan 18th, 2022

Our check engine light came on and so we scheduled an appointment at Phil Long Ford that was a week and a half out. They told us that they would need our truck for 1 to 3 days to diagnose the problem. After 3 days they told us that it would be another week or so until their engine mechanic could take a look at it to figure out what the problem was. A week went by and then it was another week until the mechanic was actually able to look at it. We were 8th in line and it took two weeks to look at the engine. I feel like the scheduling could have been even a little more precise. They told us that there were no loaner cars available due to the shortage of vehicles. So we had to pay for our own rental car while our truck was at the dealership. When the engine mechanic finally did look at our truck and diagnose the problem it only took one day to fix it. I would be hard-pressed to bring my truck back to Phil Long Ford service department. They had our truck for a total of 3 weeks. Service: Engine repair
Sep 23rd, 2021

Aug 21st, 2021