Roofcraft

Gutters cleaned and repaired along with conservatory area. Excellent service. Polite and professional service from booking job to workmen who completed job. Will definitely recommend to others.
Oct 24th, 2021

UPDATE 9/23/21: Hands down the most unprofessional, dishonest, and incompetent group of people I have ever worked with. Every aspect of the project was done poorly and they quit the job after leaving over $40k in damages to home’s electrical and lighting then put a lien on the house. No notice, no explanation, no invoice or request for payment. Just quit working and put a lien even though they were paid in full for all of the work that they completed. When asked to remove the lien, they refused and couldn’t even tell me how much was owed, completely unwilling to resolve the situation. The damage is so severe that it can’t be restored to original condition and all of the lighting wiring had to be replaced. Roofcraft also damaged/stole thousands of dollars of lighting fixtures, refused to return or pay for them, and their sub stole my neighbors trailer on their watch. Floors were damaged from being unprotected during work. They allowed workers (and stray cat that ruined carpet) to live in the home during construction. The list goes on… Never ending nightmare, similar to what many others seem to be dealing with. I hired Roofcraft to fix a leaking roof from hail in Fall 2016, insurance claim ballooned to include replacing the entire roof, ceiling, insulation, gutters, repainting interior, installing lights, etc. Roofcraft insists that they manage the entire project and says they will finish the entire job in three months. Insurance gives final approval June 2017 but work on the roof doesn't begin until September 2017 after much prompting (it has been leaking for almost a year now). The roofing crew works fast and the bulk of the roofing is finished within a few weeks but there is still plenty of work to do with the skylights, paint, lighting/electrical, gutters, and chimney. There are also some mistakes on the roof work that need to be addressed. Despite this, Roofcraft misinforms the inspector that the work is 100% complete to get the rest of the money. Now comes the perpetual delays and excuses. Skylights that were supposedly ordered in November 2017 weren't actually ordered until June 2018. Because of the delay to replace the skylights, the old skylights leaked and damaged the new ceiling. It's now almost November 2018 and the work is still unfinished and the home hasn't been livable since they started work over a year ago. They ignore phone calls and emails and refuse to give a schedule or completion date. Services: Roof installation, Skylight installation
Oct 2nd, 2021

It's sad. We hired them to take care of our roof leaks and it has been over a year and the problem is still not solved. We have asked repeatedly for an accounting of the insurance money that was provided them and they still have not provided that. It has been a nightmare. They don't care about the customer they only care about the money. RUN!!! Do not ask them to do anything on your house.
May 5th, 2020

Been trying to get promised work done for 11 months can't even get a return from roofcraft after 22k job I expected them to do as promised. Would nevet recomend or do business with Roofcraft again.
Jul 11th, 2018

Working with Roofcraft has been nothing short of a nightmare. We had hail damage last summer and hired Roofcraft in October of 2016 to work within the scope of our insurance claim. The job included roof, window, gutter, paint, and shutter repair. The walk through went well and we were sold and ready to get the repairs over with. The roof repair was delayed a few weeks when the wrong shingles arrived (and became an eyesore for the duration of the delay as they sat piled utop our roof), but the job that was supposed to be done in December was successfully completed in January. This alone would have been forgivable. They asked us for our second payment, which was payment for the claim in full, at this time. My husband attempted to write "paid in full" on the check but they said that was unacceptable as the other jobs may require additional funds from our insurance company. Mistakenly, we wrote the check. Gutters were completed a few months later after some prompting. The only complaint there was the mess they left in our front yard for nearly a week. Paint was delayed until warmer weather and the window replacement was evaluated on two separate occasions. About this time we received notice from a 3rd party that a lien would be placed on our home if we did not pay the roof repair off. We proved payment and took care of that quickly. We have made numerous calls since but Roofcraft seems to have no intention of finishing this job (windows, paint, and shutters have yet to be repaired). They are difficult to get a hold of and do not follow up on our conversations. Our next step will be small claims, but I don't wish this experience on anyone, so for now a descriptive review will have to suffice. Avoid working with this company if you can.
Jul 1st, 2018