AutoNation Toyota Arapahoe

Brian Matsumoto was very helpful during my purchase of a used vehicle here. He was honest, to the point, efficient, friendly and knowledgeable. I am happy with my purchase!
Sep 20th, 2021

Sep 19th, 2021

My experience at this dealership was terrible to say the least! The complete lies and dribble the car salesman (Uzi) was spewing out of his mouth was astonishing. Myself and anyone else I know will not ever purchase a vehicle from that dealership again!!!
Sep 19th, 2021

Sep 18th, 2021

2007 Toyoto 4Runner, about 180,000 miles Service Advisor – I called Auto Nation Toyota Arapahoe (Centennial, CO) and said a bunch of the brake safety lights (VSCTRAC, ABS, VSCOFF, TC) were on and had been going on and off. They had a multi-week wait for an appointment. Wife said the car was dangerous to drive and called. Fortunately, there had been a cancellation for the following morning. Service advisor called later and said it would hopefully be done the afternoon of the next day. Also told me it needed a new cabin air filter, which I declined since I had replaced it myself 2 weeks before. Called the day after the car was supposed to be ready since I hadn’t heard anything and left a message that wasn’t returned. Went and picked up the car via a different advisor a few business days later when I got back from a trip. Later the morning after pick-up I got a phone message (had asked for a text) from the original advisor responding to my now-old phone message telling me my car was ready. Mechanics – The problem description was that the lights were coming on more and more often but would go off for a while after going through a puddle or being washed. YouTube videos indicated that this was often caused by a dirty sensor. Was told the front right wheel speed sensor was bad and the part was $373.70. Rock Auto has this part for, from low-cost to their most expensive manufacturer, $16 to $119. Was also told the wire needed to be replaced and the part cost was $120.88. This tells me that they either broke the connector off when taking the wheel sensor out or were shotgunning the problem. Still, it seems a lot of money for a couple of wires with a connector at each end. Then there was the labor of $342.95. I suspect it was mostly running the wire. Total: $870.91. This is in addition to the $4,000+ for a new control board in the transfer case a few weeks ago. They had to take the transfer case on and off three times to get that right. Other – After the service runner had delivered the car to me in the parking lot I climbed in and discovered the tire pressure light was on. Since the car hadn’t been turned off I assume it was lit when delivered. Also, no request to review them has been received as was promised (and none last time either).
Sep 20th, 2021