Divine Canine Llc

Mar 30th, 2024

Victoria was so sweet, this place really cares about your dogs highly recommended! There amazing. And my puppy loves going there.
Mar 12th, 2024

We brought our two dogs in on a Sunday, and one of them sustained a leg injury. Our pups were kept in the small dog room, and we checked the camera multiple times during the day but didn't see either of them once. There was only one dog sitting alone in the middle every time we checked. When we went to pick up the pups, the front desk person was difficult to communicate with. She seemed to be hungover or something and had trouble remembering which dog had their nails trimmed, as the other dog's nails were done the day before at the vet. The pups seemed fine when they brought them to us, but almost immediately after getting home, our younger one started limping and couldn't put weight on her leg. The next day, I called before taking our pup to the vet and asked if there were any notes about what happened and why we didn't see our pups on the camera all day. The person on the phone sounded sympathetic and said they would have the manager from that day call us. However, the manager never called, and they seemed to brush us off. We understand that accidents can happen to dogs, but we feel like something happened here that they don't want to discuss. Since we didn't see our two dogs once on camera, with only one other dog there, we know they were being locked up. At this point, I'm convinced a staff member abused our dog. I recommend not taking your pets here, as this place is untrustworthy and deceptive. We would like a place to be more caring than this.
Feb 11th, 2024

Ive been taking my dog here for a while. Unfortunately today I had a bad experience with a front desk staff member named Renee. I called in 30 min before to see if they had room for daycare, which they did. I brought my dog in and Renee was very mad and said I wasnt on the list. She then asked if I made my reservation for somewhere else. I asked her is this your number that I called. She stated i dont know the number and went ahead and looked to see if they had room. I confirmed the number I called was for divine canine. At this point she stares me down with the meanest look and asks if I still want to leave my dog. Honestly at this point I was a bit worried for my dogs care with Renee but didnt have a choice. Im hoping this was a one time thing. Ill give them another chance because I know we all have bad days but I hope I dont have to have another interaction like this. Renee needs some training on customer service skills. This couldve easily been handled way more professional.
Feb 6th, 2024

Feb 1st, 2024