Dr. Paula Mendes, MD

Dr. Mendes had been my neurologist and she had been helpful. Today she was supposed to meet with my daughter for a very important issue, for the first time. We showed up on time, with the paperwork complete on the iPad, but had forgotten to print it out. We said we could fax it to them and they said ok. As we were waiting for the fax to go through the receptionist told us the doctor couldn’t see us b/c it was 13 min past the time of the appointment. We were never given the option to fill out the paperwork again, or email it, or see the doctor and show her the written paperwork on the iPad, or meet with her and fill out the paperwork afterwards. We were also not warned that if the fax was delayed because of their slow wi-if that we’d be told to leave. We complained and said we knew she’d scheduled to see us for 1 hour and that we didn’t need much time at all, and could we fill it out again, or discuss it with the doctor - and she said no. The receptionist was defensive. The office manager was nice and spoke to us but said it was just Dr. Medes “preference” and that the doctor refused any of these fixes and refused to see us. We would have to reschedule. Her next available is in December, and I’m writing this in July. Both my daughter and had rescheduled important things in order to make this appointment. The office manager admitted that we should have been told that we would be unable to see the doctor if the fax didn’t come through quickly enough, and that probably, we should just redo the paperwork. But still, the doctor wouldn’t see us. Let’s hope the thing that is wrong with my daughter doesn’t get worse - it will be on her hands. Additionally - while waiting to seen we heard the receptionist say to a man who was trying to make a follow up appointment, “what do you need to be seen for?” Due to covid he was made to stand 6 feet away - so he had to say in front of the whole waiting room, “Cognitive decline.” “And did Dr. Mendes say you need to bring someone with you?” “Yes.” That’s all a violation of patient confidentiality and humiliating as well. I will not be seeing this doctor again. This is rigid behavior which is alarming and unprofessional. I’m sure it could come up within the treatment relationship as well - well - I guess it already did. My daughter has a problem and after waiting weeks to see her - she wasn’t allowed to see her (through no fault of our) and now we are back at square one. Looking for a new neurologist.
Jun 8th, 2021

I have trusted Dr Mendes with my care for over 12 years, she has monitored my MS, migraines, and other neurological complications including a brain tumor, with both professional expertise and personal compassion. She takes time to review tests and answer my near endless onslaught of questions. Very attentive to not only the direct issue at hand but also underlying factors that might be contributing. Grateful for the care I have received over the years and looking forward to many more!
Jan 24th, 2021

Could not push us out of her telehealth session fast enough. Rude and unhelpful.
Mar 7th, 2020

The treatment I got was extremely poor, called to get a consultation fee, I was transferred from one person to another more than twice, and the waiting time was long, long, long. At the end, I couldn't make an appointment because I was going to paid out of pocket, I don't have insurance, but I have the money to pay for the consultation fee, but didn't want to tell me. I asked, why I can't get the initial consultation fee? We don't know how much money you will need to cover the cost of all the treatment. Wow, what a scammer. I will call the doctor to gave me the referral to see Paula Mendes and file a complaint. I know that my review won't be posted, but I just took a chance anyway.
Feb 7th, 2020

She is not just a Doctor she is a healer. I LOVE HER! she is my husband neurologists and she has made a world of difference in our lives.
Jan 20th, 2020