Carpet Depot

I was a customer for over 10 yrs but that ended 12/20. The sales person failed to update my invoice with a color change which I emailed and he replied acknowledging. After the installers had ripped out the old carpet and rolled out the new one we noticed it was wrong (lesson - always verify color before the installers start work!). After I was unable to reach anyone, the installers called the owner. The owner's opening statement was "Listen Lady, you have cost me hundreds of dollars". The phone was on speaker so my husband and the installers all heard the owner proceed to literally yell at me for their mistake - it ended with me hanging up. I communicated with the installers asking them to leave the pad since I didn't have anything for the flooring and I would pay for it. I found a different carpet company that afternoon. I was refunded my money after speaking to a different person in the company but neither the owner or sales person ever called me back. This is after 10 years of business with them for numerous rental & personal projects.
Mar 26th, 2021

We went to both Carpet Exchange and Carpet Depot, Alan and the other gentleman that work at Carpet Depot were awesome! Alan spent time with us, was patient, lended his insight and was overall wonderful to work with. Ultimately we decided to wait but we will definitely do business with Carpet Depot when we are ready in the future!
Feb 1st, 2021

Communication and ownership is horrible! They installed the wrong carpet, didn’t come back until the next day and charged us for moving basic large furniture but never put it in our quote so they charged us more day of. Workers are awesome but please stay away from this place!!
Sep 8th, 2020

Excellent service, great product, and perfect installation! Alan was great to deal with during the entire process. He kept me informed and made the process easy. Wendell is a master of the trade. He was timely and responsive. He even drove out to our home to conduct the final QC outside of business hours to ensure our happiness. This is a great company and I highly recommend them! Thanks Carpet Depot team! My family and can now enjoy our dream home!
Jul 16th, 2020

Good prices, terrible customer service. I hate coming out here and writing bad reviews (I try to only post good ones) and contact the companies directly with issues, but I already complained a half dozen times to them and they were barely apologetic and never once offered any sort of discount. We had our carpet done by them recently and had a bad experience. Our carpet was supposed to be installed on a Monday, but was delayed due to COVID (no big deal, just communicate). I was told the installers would come between 8 and 9. I called several times and finally got a call back at 10:30 from the other store. He told me it was not in yet and would need to be installed the next day. So you didn't know the shipment was delayed until 2 hours AFTER you were supposed to show up? We both took the day off to be home for the install AND we had duct cleaning and window cleaning scheduled for the next couple days. Obviously with COVID we didn't want all these people in the home at once. The guy I talked to didn't seem to think he had any responsibility to communicate this stuff to us, despite my complaints that we could have just worked that day instead of waiting half the day for people who didn't show or call. They came the next day and were there until 7 or 8:00 at night and were not finished. So now we had the duct cleaner coming the next day (that we had to push back) and the window cleaner that now had to work around carpet that wasn't done. The crew told me they'd come back around noon the next day and finish. Well, guess what...they never showed up and nobody called me. I had to call multiple times and finally got a hold of someone after 4:30. They had been scheduled on a job 2 hours away and could not make it (keep in mind this is already 2 days after it was supposed to be done, and now another no call no show). The kicker is that the office didn't even know they did not finish installation and so the office already cashed our check for completion! We finally got it finished the next day (they agreed to come before whatever job they had that day), so someone else had their job delayed by an entire day probably. I think the installers did a good job (they lined the pattern up nicely), but clearly they don't communicate with one another well. And clearly the office doesn't care to update customers at all. I hate to say it, but I can't recommend this place at all unless the office has a sudden change in their ability to serve customers. We wanted to give our business to a local place (rather than big box store)...I am glad we did that, but I just wish the level of care was reciprocal. Reading similar reviews on here from other customers with the same exact problem, it doesn't seem like they care to adapt to any sort of shipping delays and schedule things with more of a buffer for delays. We would have been happy to schedule the stuff a week later (it was no emergency), YOU told us it would be installed that day. Alan was nice, but I %100 agree with the other review on here that the main guy (seemed to be overall manager) was pretty rude on the phone. It felt like I was inconveniencing HIM!
Aug 26th, 2020