Fireplace & Grill Experts

Was told that $150 I paid to have someone come out would include fixing the grill and that they would carry the part and fix it then. Not only did they not thoroughly clean the grill they left the cover off getting it dirty again. Then told me that it would be $375 more to fix the grill. And then said they couldn’t promise me any set time on when I can schedule getting it fixed. So they wanted 250% more to hold out the possibility of getting it fixed sometime in the future but still no reliability that they would actually fix it entirely since they already said they would once. Buy a new grill before paying these people. Update: the owner reached back out, had listened to what I’d been told by employees and what was done. She had the grill fixed and went above and beyond to make it right. Not all first experiences go well but it is good when one realizes they erred and they fix it.
Aug 7th, 2021

I needed help understanding what it in my deceased fathers fireplace. The owner said she could not help. I thought she was pretty rude.
Mar 13th, 2021

They’re money. On time and professional!
Feb 17th, 2021

Company contacted initially Nov/Dec 2019 for a non working fireplace. Previously working and used. Visit#1 Pilot changed, however fireplace still not working. Visit #2 Damper motor found to not be working correctly. Quote of $2250 given. We thought about it for a year. Company called Nov 2020 to order motor. Visit #3 Done to confirm what was found in Visit #2. Charged. Motor ordered, but we did not hear from them for over six weeks. We were informed wrong motor was ordered. Visit#4 Motor installed. Fireplace still not working. Diagnosis, cable connecting fireplace switch to motor not working. This was ordered. Six weeks go by. Visit #5 Cable installed, everything working. Strong smell from fireplace. Visit #6 Repairman, having a difficult time turning on pilot. Pilot turned on. We are told lower damper was not fully open, opening at the end of chimney not wide enough, and to not let pilot turn off. I explained that once I smelled chimney, I had turned off gas and tried to open lower dampers inadvertently closing one off, they were originally open when fireplace was smelling, and that historically it had not smelled. I followed instruction left fireplace running with all windows on. Tonight, we noticed pilot off. Could not re light pilot, something we have done a million times in previous years. Judge for yourself. Hiring new company.
Mar 25th, 2021

We had a gas fireplace installed a few years ago bought from Rocky Mountain Stove on Simms, and after replacing the batteries in the remote and receiver, it would not light. A call to Rocky said, call the installer - Fireplace and Grill - to get a service call. Great dispatcher lady there told me they're booked into early December but she'd check for any cancellations, so nice. She found one for us for the next day! But it was the big new snow day, I got a call from they saying, could they come the next day - sure. And then about 2 hours before that appointment, Fireplace calls to say their tech is running early, could he come sooner, sure. Mike arrived and what a great guy. Covid mask, tools, a vacuum, took off his shoes entering the house and saw the problem (user error - me) but did a thorough cleaning, apparently it's good to service the pilot light for built up crud, cleaned the whole inside of the unit and the glass. Works better than ever. Highly recommend. When these guys did the install they were super professional as well, installing the gas line, a lot of work and they were all real professionals.
Nov 24th, 2020