Farmers Insurance - Headquarters, Owensmouth Avenue, CA

Lake _{on Google}

Nov 21st, 2023

Was a client for two years in Florida for home and auto. Dropped me when they pulled out of the state. When I had to find auto coverage I ended coverage early, they ended up retroactively billing me for the savings I had on the home policy reminder, they pulled out of the state, I didnt choose to switch. Felt like insult after injury but I paid it anyways. Wouldnt recommend.

Larry Wright _{on Google}

Oct 22nd, 2023

Great people that work there

Mohamed M _{on Google}

Sep 1st, 2023

Dont make a mistake and vlbuy insurance from here. Terrible customer service. I have been fighting for months to get my refund. The employees lack basic cmmunication skills and how to solve customers' problems.

Robert Mcmasters _{on Google}

Mar 21st, 2024

I went to Farmers Insurance about a year ago when I found out my employer could get me a discount with Farmers. By switching to Farmers, they were able to reduce my monthly rates by almost $80/month. Today, on 3.21.24, over a year later, I received a letter in the mail informing me that they are raising my rates by nearly the same amount. When I called to inquire about the reason, I received a corporate playbook excuse about a statewide recalculation. Nothing about my vehicle or driving habits, nothing personal. Coincidentally, the $80 increase sets my monthly payment back to what it was before I joined Farmers and began receiving my work discount. Additionally, according to Google, Farmers had a profit of $778 million, and their parent company Zurich reported profits of $1.7 billion. Clearly, they are not struggling financially, yet, because state law requires insurance and certain coverages, they can impose this increase on me. I will definitely be looking for a different insurance provider. It is no coincidence that they are raising my rate back to what they knew I was capable of paying as it is going to be almost the same amount as before I joined Farmers to receive my employers discount.

Harold Watters _{on Google}

Sep 29th, 2023

The worse insurance company I have ever dealt with. Recently had to file a claim for wind damage. Getting compensated for our damages was not an easy process. We own our home. No mortgage. Agent did not take time to review all claims associated with wind damage. Had to file additional claims. Eventually was able to recover cost. During this process discovered I had been paying for insurance on a home that didn't exist. Cost I was paying was more than double cost I should have been paying. When I notified local agent of this issue I was told there was really nothing that could be done to reimburse me for 4 years of over paying. I was told it was my problem for not checking my policy more closely. This is what happens when you trust people. We had even requested the agent to come to the property so they could see what would be insured. We were told they didn't need to come to the property they could tell all by using the internet. The local agent was told the home shown on the internet did not exist. The local agent ended up charging us for a 5600 sq. ft. home that did not exist. The home presently on the property is only 1200 sq. ft.. We have cancelled our insurance with this company and will never recommend them to anyone we know or meet.