LunchboxWax West Hollywood

This place is the worst. I was trying to support local businesses during this pandemic but my experience with this company truly showed how ungrateful the staff is for business. I made an appointment online. I called later to ask if I could get the technician I had before, Michele, who was amazing. Also, wanted to confirm the price as the service I get didn’t fit the packages they offered. Bear in mind in used to be a regular back in 2017. The first set of communication was through a text to which the person sending the text stated that Michele was not available at the time I needed my appointment. I was ok with being assigned to Aimee. When I confirmed the price, the text sent me a link to the menu. I explained the situation and the person was not accommodating and stated someone from the front desk would be calling. A few hours later, Aimee called. First she was condescending and very “fake.” Her intentions were never to help and assist but rather prove me wrong. I explained my situation and asked that she look back at my history regarding the pricing. Aimee acknowledged the pricing I was charged in the past then started to lecture me on company policy. I had to stop her midway and state that I have been to your shop and was a regular. Without skipping a beat, she continued with her lecture. I finally had to stop her. Aimee then tried correcting me and stated that I had not been in the store since 2017 and technically I was not a regular. Note, I stop going to this store because of another incident, but I booked an appointment with them to give them another chance. In the end, I finally said to Aimee, cancel my appointment. She then finished the conversation with, “You have a great day.” In such a condescending and ignorant manner. This place is a joke. Their services and quality of work is marginal and outside of Michele, who is amazing, Aimee clearly did not appreciate the business I wanted to bring to their company. Clearly, there is a lack of appreciation for business at this place.
Feb 14th, 2021

Michelle is so awesome!!! She is personable and always makes my waxing session enjoyable!!!
Jan 24th, 2021

Fantastic experience. Everyone very friendly, professional and kind. The venue is immaculately clean and they just do a fantastic job. My legs feel like silk.
Aug 9th, 2020

Aimee was the most professional and kind. Great service. Will return.
Jun 30th, 2020

I just now about good place for do facial and really close with my office . You paid $75 for facial and got massage from head , half body , and your face . Not bad for that price.
May 16th, 2020