Vallejo Nissan

Very good . I was surprised
Sep 16th, 2021

We had the best car buying experience at the Vallejo Nissan. Everyone at the dealership was very polite. They helped us get the car we wanted and they made the process easy and simple.
Sep 10th, 2021

My Vallejo Nissan sales agent Joe M. maintained consistent communication throughout the entire new vehicle purchasing process from his initial reply to my online inquiry to his extra efforts to locate, secure and acquire the vehicle personally driving approx 100 miles round-trip during rush hour traffic to pickup/deliver the new vehicle to Vallejo dealership. Joe and his sales team worked well into the late evening hours to accommodate my request and finalize our deal on trade-in & purchase of my new 2021 Boulder Gray Nissan Rogue SL. Truly a pleasure doing business with Joe & the entire Nissan Vallejo Team! THANK YOU SO VERY MUCH!!!
Sep 5th, 2021

fantastic
Aug 29th, 2021

Would like to give 5, but hopefully someone sees this so they can address the issue. The service reps were great, applied my discount for coupon and overall very professional. However, my main gripe is with the shuttle system via Lyft they use. This may be an isolated incident for me and my number, but the way they supposedly do it is they call a Lyft to take u to your home and back. Both times, I never got the text message that the driver had arrived. The driver who arrived at the dealership to take me home had the courtesy to call me and let me know that he was about to leave, giving me a chance to throw my stuff in and hop in. The driver who showed up later at my home to take me there (again, no text message) started driving away and when I ran after his car he told me he had cancelled. Thus making me have to call the dealership and wait for another vehicle again. Unless this is an isolated incident to me, There seems to be a huge blind spot that needs to be worked out. Through no fault of any 3 parties, the driver would get upset at the no show and leave, the customer gets upset because they had no notification their ride showed up (bc the notification is through TEXT rather than the customer’s personal Lyft app) then the service rep potentially gets chastized due to the blind spot causing a issue with the first 2 parties and it all rolls downhill. I hate to give the 3 rating, I just hope this review makes it to management so they could potentially fill any gaps in this system. Bc otherwise you have great reps and a very professional team.
Aug 27th, 2021