55+ FountainGlen at Valencia

55+ FountainGlen at Valencia

Chamber Rating

Verified Member
4.0 - (22 reviews)
15
1
1
0
5
Read Our 22 Reviews

Chamber Rating

Verified Member
4.0 - (22 reviews)
15
1
1
0
5
  • Pat Bigley

    We have a wonderful, very special and amazing maintenance technician on our property who we all adore and highly respect. His name is Javier Gonzalez and we all hope he never leaves Fountain Glen, Valencia. Thank you Javier for all you do for us. I would add 5 more stars if I could.
    Aug 5th, 2023

  • Mary Sullivan

    All the staff at Valencia FG outdid themselves today at Mexican Fiesta. Rachel Adajezza Alex Javier Alajandro & Louis. Great time Anliker thank you. The food was excellent!!!
    Aug 3rd, 2023

  • Francisco Javier Ramirez

    It is an excellent place
    Jul 20th, 2023

  • Gay Griffith

    Maintenance Employee Javier Gonzales has always been prompt and efficient. He handled todays dishwasher issue with professionalism.
    Jul 18th, 2023

  • Caitlin

    Facility is inept. My grandmother and I were supposed to become residents until they didn't give me my license back. During a tour they forgot to return it. I had to realize a day later it was missing and did their due diligence for them and call. They refused to mail it to me and instead insisted I drive out to valencia from the valley, over 20 miles one way, without a license, risking getting a ticket. On their voicemail it states they're open until 6. To my surprise when I arrived a paper on their office states a closing time of 1pm, that was never told to me when i called yesterday. There was no one to reach. I found out from residents the office staff is not the brightest; "they're professional but don't know what one hand does while the other hand does something else." They don't even have numbers for a landlord, according to 3 tennants I spoke to, for the weekend or weekday when the office is closed for emergencies. Seriously?! How is that legal? I have to take care of my grandma and have to drive her around without a license now until this facility decides to give me my license. I should not have to accommodate them when it was their mistake. Hilarious how they had my information and yet CHOSE to not reach out when they realized they forgot to return my license. They now have $100 of my grandma's money to hold an apartment and $50 for an application that they won't refund. After this inconvenience, which shouldn't even have Been one it makes us wonder how they'd react on a larger scale. Yikes.
    Oct 17th, 2023

Read Our 22 Reviews

About
55+ FountainGlen at Valencia

55+ FountainGlen at Valencia is located at 23941 Decoro Dr in Valencia, California 91354. 55+ FountainGlen at Valencia can be contacted via phone at (661) 297-9000 for pricing, hours and directions.

Contact Info

Questions & Answers

Q What is the phone number for 55+ FountainGlen at Valencia?

A The phone number for 55+ FountainGlen at Valencia is: (661) 297-9000.


Q Where is 55+ FountainGlen at Valencia located?

A 55+ FountainGlen at Valencia is located at 23941 Decoro Dr, Valencia, CA 91354


Q What is the internet address for 55+ FountainGlen at Valencia?

A The website (URL) for 55+ FountainGlen at Valencia is: https://fountainglenvalencia.com


Q How big is 55+ FountainGlen at Valencia?

A 55+ FountainGlen at Valencia employs approximately 20+ people.


Q How is 55+ FountainGlen at Valencia rated?

A 55+ FountainGlen at Valencia has a 4.0 Star Rating from 22 reviewers.

Ratings and Reviews
55+ FountainGlen at Valencia

Overall Rating

Overall Rating
( 22 Reviews )
15
1
1
0
5
Write a Review

Pat Bigley on Google

image We have a wonderful, very special and amazing maintenance technician on our property who we all adore and highly respect. His name is Javier Gonzalez and we all hope he never leaves Fountain Glen, Valencia. Thank you Javier for all you do for us. I would add 5 more stars if I could.

Business Response on Google Jul 26th, 2023
Thank you, Pat, for your kind words about Javier. We agree, he's a great member of our team. You've made his day with your positive feedback! Thank you for choosing FountainGlen Valencia as your home.

Mary Sullivan on Google

image All the staff at Valencia FG outdid themselves today at Mexican Fiesta. Rachel Adajezza Alex Javier
Alajandro & Louis. Great time Anliker thank you. The food was excellent!!!

Business Response on Google Aug 9th, 2023
Thank you, Mary, for your 5-star review and your kind comments regarding the Mexican Fiesta Party that Rachel and the FountainGlen Valencia team hosted. We're so happy you had an enjoyable time! Thank you again for choosing FountainGlen Valencia as your home!

Francisco Javier Ramirez on Google

image It is an excellent place

Business Response on Google Aug 1st, 2023
Thank you, Francisco, for your 5-star review about FountainGlen Valencia. We are very grateful to you for sharing your experience!

Gay Griffith on Google

image Maintenance Employee Javier Gonzales has always been prompt and efficient. He handled todays dishwasher issue with professionalism.

Business Response on Google Jul 20th, 2023
Thank you, Gay, for your positive feedback regarding Javier - we agree, he's great!! Your kind words will definitely make his day. Thank you for choosing FountainGlen Valencia as your home.

Caitlin on Google

image Facility is inept. My grandmother and I were supposed to become residents until they didn't give me my license back. During a tour they forgot to return it. I had to realize a day later it was missing and did their due diligence for them and call. They refused to mail it to me and instead insisted I drive out to valencia from the valley, over 20 miles one way, without a license, risking getting a ticket. On their voicemail it states they're open until 6. To my surprise when I arrived a paper on their office states a closing time of 1pm, that was never told to me when i called yesterday. There was no one to reach. I found out from residents the office staff is not the brightest; "they're professional but don't know what one hand does while the other hand does something else." They don't even have numbers for a landlord, according to 3 tennants I spoke to, for the weekend or weekday when the office is closed for emergencies. Seriously?! How is that legal? I have to take care of my grandma and have to drive her around without a license now until this facility decides to give me my license. I should not have to accommodate them when it was their mistake. Hilarious how they had my information and yet CHOSE to not reach out when they realized they forgot to return my license. They now have $100 of my grandma's money to hold an apartment and $50 for an application that they won't refund. After this inconvenience, which shouldn't even have Been one it makes us wonder how they'd react on a larger scale. Yikes.

Business Response on Google Oct 16th, 2023
Charissa, we are very sorry for the error of not returning your driver's license after your tour. We know this has caused you inconvenience and we apologize. I understand that you have since spoken to the office and arrangements have been made to return your license to you via certified mail to ensure it arrives to you safely. Again, we are sorry. As for the after hours emergency contact, our residents do have the after hours phone number to call and it is also posted in our lobby and on the monthly calendar that is distributed to all residents. Rachel, the manager, also explained your $100 deposit is being returned, but the $50 application fee will not because the application was run, as stated on the application form.We appreciate your consideration and understanding, and apologize for the error of not returning your driver's license.

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Overall Rating

Overall Rating
( 22 Reviews )
15
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0
5

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