Chef Chen's Chinese Restaurant

This place would honestly be 5 stars if they would give you your soup when getting a special for takeout. It's wierd not to and the cost of the regular soups are $10 making the lunch and dinner specials have less value with ordering takeout. I've said this before good food made fresh to order. Hope they fix the soup thing, I enjoy soup but don't have time to sit in, also soup is never worth $10 maybe have a small option or a add on option.
Apr 10th, 2024

Ive ordered some chow fun and fried rice here and it was the saltiest food Ive ever ate. It definitely does not taste the same as the first time I ordered this same exact dish. I normally never leave reviews unless theyre positive but this was such a disappointment.
Nov 28th, 2023

Customer service was phenomenal and the food was delicious! The chow mein was thick noodles that were cooked and seasoned perfectly and I highly recommend. Definitely going to come back next time I'm in town
Sep 11th, 2023

We used to dine here regularly and order to go or delivery but after this last experience NEVER again!!! All of our food was EXTREMELY SALTY!!! I mean how do you mess up Chow mein and fried rice?? My husband had to drive all the way back and when he arrived and told them it was too salty, they told him it wasn't! They then proceeded to tell him that nobody else complained about the food. After arguing with him, they said they would remake the food without salt. At this point my husband just wanted a refund for the dishes that were inedible (I'm talking like those prank videos you see where people put a scoop of salt on the spoon with the food they want someone to taste). They were hesitant and told him that they are losing out on food costs!!! Ever since management changed, this place has gone down hill with service and the food quality that they produce. I would suggest going to China House in downtown vacaville, Bao 88(more for dim sum but they have bomb chow mein and fried rice), or Noodle or Rice. The price point is pretty much the same but you will be getting way better quality and service! Lesson learned.
Dec 5th, 2023

I had to return back to the restaurant because of an issue that I had with my order. Its a far drive too. I am not writing my negative review because of that. I was willing to let that go because they said over the phone to just come back and get a new order to make up for it. The issue was that when I returned to the restaurant which was very inconvenient the cashier person was rude and didnt acknowledge my presence. Not even an apology for the inconvenience. On top of that my tray was left on the counter without a bag for me to pick up. Was going to ask for some extra condiments because they didnt even put that many in my order to begin with. I was just standing there and the cashier person was ignoring me while on the phone so there was no way to ask. Was the restaurant expecting me to just take the tray without a bag? Had to ask for one and that seemed like it was a lot to ask for. I have been dining here for years under different ownership and even brought them new customers through word of mouth but I wont be going to this place ever again.
Sep 18th, 2023