Verizon Wireless

If I Could Id put No Stars!!!! Bad Service & Phone Its worse
Oct 24th, 2021

Great store in nice location,it's hurry up & wait w/I a appt,but still a good time with phone trouble & you can pay on bills right there just ask a customer service rep,clean store (Vacaville CA) & no hassle reps
Oct 17th, 2021

Can’t buy an Apple Watch on your app and when I walked in there was nobody there, but they told me I need an appointment to purchase the watch. Guess Verizon doesn’t want my business 😑
Aug 21st, 2021

Aug 1st, 2021

We purchased two phones from the Vacaville Verizon store. We did it during a trade-in promotion. Cassidy helped us by printing out the labels and giving us the boxes to return our old phones. Of which we did promptly to their Fort Worth facility. We took pictures and I kept the UPS receipt. We never received credit for one of our phones. After going to the store and researching we found out that they printed two of the same labels instead of two separate labels which is what should’ve occurred. They told me they could not fix my bill and I needed to call the Verizon help line and speak to a manager . Let me understand this you are the storefront that sold me the phones and now you cannot fix my bill? That day I called Verizon and was on the phone in excess of two hours and spoke with Frederick . They told me my bill would be corrected. It was never corrected even though it was their error. When we traded in the phones , the phones then became their responsibility, just like when you trade in the car. So the human error of printing out the same label twice should be on them not on us . What is completely upsetting is we are seniors on a pension and we feel like they have taken advantage of the situation because of who we are. So my $98 a month portion of our phone bill is now a $244 portion of our phone bill. The total phone bill is $389 for 4 phone lines ! I have scheduled another appointment next week to go in and try to resolve this issue AGAIN ! If not I will be filing a complaint with the FCC, the California State Attorney General, California Public Utility Commission , the BBB, the California Consumer Affairs , Solano County small claims court , and somehow need to simply address the age discrimination factor . These agencies are here to help in so I will utilize them . What I am extremely upset about is when we purchased the phone Cassidy she told us our phone line would go at $12.30 and here we are with a phone bill that has doubled. At the time I gave Cassidy a wonderful review because she was so helpful and understanding that we are seniors, but when you make a mistake and it cost someone money then you need to correct your mistake and Verizon can do that but simply refuses to. So my warning is this , in my opinion do not fall for any Verizon promotion where are you trade in your phone because it is likely you will never get credit for the phones you trade in. And in my opinion if you are a senior shopping at the Vacaville store please be cautious.
Sep 23rd, 2021