Citi

Kit Dang _{on Google}

Mar 8th, 2022

We are here to remove a name from an account. Got here at 3:50 pm on 4/30. I am still sitting here and its 5:25 pm and we are still waiting for them to finish. This is the worst experience and the manager is on the phone the whole time doing who knows what. Definitely not work related.

Liz Irons _{on Google}

Sep 30th, 2021

Completely misleading and uninformed about their own processes, and do not care about customers and their money. Beware.

Good Heavens _{on Google}

Oct 3rd, 2023

I wrote a review 2 years ago and don't see it now. This branch is a good example of how the Citibank Banking branch service has deterioriated in the last 10years. I agree with all the reviews posted. The most conerning experience I've had is that of employee theft. Yes, during the pandemic large tables separated the customer from the teller, that plus plexiglass. I made 3 separate transactions that day, the last being a cash withdrawal. I absently got caught up in gathering the receipts and associated documents related to the other transactions on the table. I simply forgot to reach other the table and collect the cash waiting at the teller window.Several days passed after making my complaint. The best Security could do was show me 3 still photos of the transaction that day, none of which showed anyone handling any money. When I escalated my complaint to Corporate, I was accused of being "unprofessional". That's interesting, customers should be civil of course, but I didn't realize they also had to be "professional". Citi got to keep my $40. Go elsewhere, please, where they will be more "professonal" and trustworthy with you,

Yesenia Claro _{on Google}

Jun 27th, 2021

Poor customer serviceon line for 4 mins and no one ahead of me tellers not busy and wouldnt take a payment wow! Dont come if you dont want bad customer service

George Khabbazeh _{on Google}

Jul 3rd, 2021

Very rude staff
When I arrived to fix a problem on my account, I waited for my turn to speak to an agent, but unlike everyone else (who was opening an account), the agent Jacqueline came to me where I was sitting, and ask me about my problem in the most unprofessional way, when she couldnt give me an answer she told me that I have to wait more to be helped. I agreed , but al of the sudden one of the tellers came to help me with the problem , and again she couldnt figure it out , she called Jacqueline who came upset as if I cut off her business, and again in the same rude attitude she told me who ever spoke to you over the phone from Citibank gave you wrong information, and we will keep it this way.
But to be fair , the tellers are always nice and welcoming, but the management staff like Jacqueline vallejos is an unpleasant picture of the bank . I ended up closing my account .