Rancho Family Medical Group- Urgent Care 79S

Wow. On my first ever appointment to this office, I was denied service because I was 13-minutes late. They have a strict 10-minute late policy, which, as a new patient I was unaware. I asked for an exception to the policy since I was new, to which they politely said no.
Mar 13th, 2024

Dr Nunez just told me that if I don't want to wait for a referral then maybe I should buy a PPO next time. Completely rude and unprofessional. I have a torn MCL and he in no way tried to help me nor would he listen to what happened to me today as far as appointments go and the lack of communication and inconvenience. I took the day off to get this handled and their Dr didn't even show up. I had to do a tele-med through their urgent care. And now I have to wait for a damn referral in the mail and I am in tremendous pain!! I find it difficult to understand why a provider would say that to a patient.
Dec 26th, 2023

Please note: You have to call between 8 am and 9 am to schedule a same day appointment. Otherwise, they won't see you. It would be helpful if their website detailed this.
Dec 2nd, 2023

This review is directed towards Kayla. She stepped to the plate and hit a home run by resolving a very frustrating situation. Pam and I appreciate your efforts. Job well done!!
Sep 24th, 2023

Ive been here a few times & it was great. I got there around 7:20am. 1 patient was leaving. Sat in the empty lobby till 8am. Paid my copay. Was taken back. They weighed me and put me in a room for another 15 minutes. When the nurse came in, he was wearing a blue puffer jacket. Friendly, no name tag, looked in my throat with a light, then stood over 4 ft away from me. Didnt feel my neck which was totally swollen, didnt look at my ears or nose. He didnt even have a stethoscope to check my chest or my back if I was wheezing or had fluid in my lungs. Left the room came back and said they had no more strep tests so he couldnt do that test? I told him my symptoms. I thought I might have food poisoning, but my throat was killing me maybe from the acid of throwing up for the entire day? I could barely swallow. He asked me to come back if I still wasnt feeling well, but I said what if I am sick, the weekend was coming up & I wouldnt have time. If he could just give me some antibiotics if I started feeling worse. He also prescribed me a steroid, and some lidocaine gel for my throat. I know nothing about steroids, so I picked them up at the pharmacy but I didnt use them. He never explained what that was for anyway. Then left the room. It felt look like he just walked off the street and into the room. Its 2 days later now and I still feel terrible. I started taking the antibiotics. Not sure what I have, but that certainly didnt make me feel any better. Weirdest urgent care experience ever. I will say Ive seen Dr. Nunez here & he was very thorough with me, my son, and my parents.
Feb 7th, 2024